PLEASE NOTE: Headsets, as well as, intercom and 3 way conferencing functionality are not support on this phone model.Key DescriptionsGoodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List,without saving changesHold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press thePickup softkey offered on the display.Options Key - Accesses allowable user definable options to customize your phone to your specific needs. IfAdvanced setting adjustments are necessary please contact our support team to assist with this request.Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when themicrophone is on mute).Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.Callers List Key - Accesses a list of the last 200 calls received.Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redialsthe last dialed number.Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone has two Linekeys, each with LED indicator lights.Speaker Key - Transfers the active call to the speaker, allowing hands-free use of the phone.Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).Transfer Key - Transfers the active call to another number.Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through thephone’s user interface. Pressing the center Select button selects/sets options and performs various actions (suchas dialing out when in the Directory, Callers, and Redial Lists).Aastra 6863i