i1000SR System Quick Troubleshooting GuideError Code 3700 Unable to Process Test, (x)Wash Aspiration Error for Probe(s) (y)PN 205854-101©2009, Abbott Laboratories, Abbott Park, IL, 60064Refer to the Operations Manual for further instructionsCustomer Support: 1-877- 4ABBOTT (1-877- 422-2688 ) Instrument SN: ______________• Remove fibrin clots from sample cup or tube with aclean applicator stick.• Perform the appropriate as-needed maintenanceprocedure:9 6445 Pipettor/WZ Probe Cleaning• Replace the wash zone probe.• Replace the wash zone temperature tubing andsensor.Wash Zone Tubing and Probe AssemblyTouchscreen Monitor fails to respondCycle power to System Control Center (SCC) and to theProcessing module by performing the following:• Select F3-Shutdown on the Snapshot screen. Aconfirmation message displays.• Select OK to confirm the shutdown.• Wait for the information window to display, and thensimultaneously press the CTRL+ALT+DELETE keyson the keyboard. The Confirm Exit window displays.• Leave the Shutdown Computer option selected,select OK, and then wait for the information windowto display.Turn off the power to the processing module powersupply by moving the power switch down.NOTE: The Module PowerSwitch is located on theback side of the ProcessingModule.If touch-screen connector is loose or disconnected,reseat or reconnect the touch-screen connector.[1] monitor power cable[2] touch-screen cable[3] monitor video cable• Press the power switch on the front of the CPU toturn on the SCC.• Wait for the Snapshot screen to display. It maytake several minutes to display.• Ensure the processing module(s) has beenpowered off for one minute, then move the modulepower supply power switch up to turn on power.1 2 3Page 1 of 2Locate the Central ProcessingUnit (CPU).NOTE: Open the card cage andSCC center door to access thepower switch.Press and hold the power switchon the front of the CPU to turn offpower to the SCC.NOTE: The SCC may power offimmediately, or it may take up to10 seconds depending on thetype of SCC you have.