AbleNet Tracker Pro Manual To Troubleshooting
Guide to Troubleshooting Tracker Pro1) Plug the Tracker pro into the USB port on the computer and observe the following:a. The bottom white light (Power indicator) turns on as stays on.b. Three green lights on the top right and left will turn on then go outc. Around the horn2) If step 1 was correct the tracker pro is ready for usea. If the power indicator does not come on check the cord for damage and try a differentUSB port3) Mount the tracker pro so it is facing the usera. Use the mount bracket to sit on an flat surfaceb. Use the mount bracket along with the hook mount to hang the Tracker Pro from a laptopmonitor or flat screenc. Use the Velcro to attach the tracker pro to a vertical surface4) Placing the reflective Dota. Place the reflective dot on the forehead of the user. Many people use their glasses or abase ball hat to place the reflective dot.b. For best results, insure the user is facing the tracker pro and the dot is pointed directly atthe tracker pro.c. The dot should be between 3 and 6 feet from the tracker pro when in use.5) Verify the Tracker Pro is acquiring the dot correctlya. When the Tracker Pro has acquired the dot the blue light at the top of the device will beon.b. If the client is having trouble with the curser movement there may be other reflectivesurfaces behind the user that is confusing the Tracker pro. To distinguish what is causingthe problem perform the following steps:i. Block the camera’s view with your hand until the acquire light goes out. Removethe reflective dot from the clientii. Move you hand slowly away from the tracker pro until the acquire light goes backon.iii. Move left and right to determine where the faulty reflection is located. Theacquire light will go back out when your hand is in a direct line between theTracker pro and the object you are looking for. Examples of what you are lookingfor are shiny or reflective surfaces like light bulbs, glass cabinets, mirrorsc. Eliminate any objects that are interfering with the ability of the tracker to acquire thereflective dot. |
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