Barracuda Web Security Gateway Troubleshooting Manual
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Barracuda Web Security GatewayTroubleshooting 1 / 5Troubleshootinghttps://campus.barracuda.com/doc/6160413/The Barracuda Networks backup process does NOT back up your SSL certificates, therefore, ifyou do not manually back up SSL certificates, you must redeploy using a new certificate.Basic Troubleshooting ToolsThe ADVANCED > Troubleshooting page provides various tools that help troubleshoot networkconnectivity issues that may be impacting the performance of your Barracuda Web Security Gateway.Examples include:Test the connection between the Barracuda Web Security Gateway to Barracuda Central tomake sure it can successfully download the latest virus and spyware definitions.Open a support tunnel to allow Barracuda Support to connect with your appliance andtroubleshoot any issues.Ping or telnet to devices from the Barracuda systemPerform a traceroute from the Barracuda system to a destination serverRun a packet captureTest what action the Barracuda Web Security Gateway would take with particular URLs,domains, MIME types, etc. based on block/accept polices and exceptions you create. See PolicyRule Checking.Barracuda recommends using the AUX port for management of the Barracuda Web SecurityGateway, while the LAN/WAN ports are used for user data and web traffic.The Auxiliary (AUX)port for management of the Barracuda Web Security Gateway is available in all deploymentmodes.This video describes how to use the troubleshooting tools available in the Barracuda Web SecurityGateway. |
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