Desjardins Global Payments Cash Advance Desk 5000 Quick Start Manual
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Global Payments Cash Advance – Desk/5000Quick Start GuidePower & Terminal ON/OFFTo connect the Global Payments Cash Advance – Desk/5000 to power:1. Plug the power supply into the power port on the magic box kit2. Plug the other end of the power supply into a surge protector attached to an electrical outletWhen the terminal is connected to the power supply, it will automatically power up, initiate anapplication check and then enter the home screen. To power off the Global Payments CashAdvance – Desk/5000, simply disconnect the power supply from the electrical outlet.Administrator ID & PasswordYour terminal is pre-programmed with a default administrator ID name of “1”, please call theGlobal Payments Customer Care at 1-800-599-6491 to set up your personalized admin password.Performing a Cash Advance Transaction1. Tap the Cash Advance transaction icon on home screen2. Key in the amount and press [Enter] , the terminal displays “Pass Terminal to Customer”3. The terminal displays “$ Amount” “Insert/Swipe”, the cardholder presses [1]-Yes/Oui toconfirm the transaction amount. Press [2]-No/Non to cancel the transaction4. The cardholder enters their PIN5. The terminal connects with Global Payments, and then displays “Pass Terminal to Merchant’’6. Once the transaction is complete, the merchant copy and the customer copy will printedPerforming a Void Cash Advance Transaction1. Tap Void Cash Advance transaction icon on home screen2. Enter the manager ID and password and press [Enter]3. Select the search option you like to use to find the transaction. When found, press [Green].When terminal displays “Confirm Void”, press [Yes]4. The terminal communicates with Global Payments. Once the transaction is complete, theterminal will print receipt copiesPerforming a Batch Close Advance Transaction1. Tap the settlement transaction icon on home screen2. Enter the manager ID and password and press [Enter]3. Select [1]-Yes to close the current batch and then [1-Accept]4. The terminal communicates with Global Payments to close the batch5. Once the transaction is complete, terminal prompts to print the settlement report, choose [1]-YesFor additional instructions, follow these steps:Step 1. Visit https://www.globalpaymentsinc.ca/desjardinsStep 2. Select Support Resources from the menu at the top of the web pageStep 3. Search in the Technology Guide column for your terminalIf you have any questions, please contact the Global Payments Customer Care Centre at1-800-599-6491. © 2021 Global Payments Inc. All rights reserved.SM-202502-v1.0EN |
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