Jabra SUPREME UC Frequently Asked Questions Manual

Also see for SUPREME UC: Datasheet User manual Technical specifications

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frequently asked questions

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GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.WWW.JABRA.COMJABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/STHE BLUETOOTH® WORD MARK AND LOGOS ARE OWNED BY THE BLUETOOTH SIG, INC. AND ANY USE OF SUCH MARKS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE)FAQFREQUENTLY ASKED QUESTIONSFAQ_SUPREMEUC_V01_1203Jabra SUPREME UCQ: MY COMPUTER DOES NOT DETECT THE JABRA LINK™ 360 NANOBLUETOOTH® USB ADAPTER?A: Try inserting the adapter into another USB port.Q: HOW DO I RESET THE HEADSET?A: Reset the headset by ’pressing and holding’ the ‘Volume +’ and‘Answer/End’ buttons simultaneously for 6 seconds while boomarm is open. The red and green lights will flash. Release the twobutton pressures. The headset will automatically go into pairingmode.Q: WILL THE JABRA SUPREME UC WORK WITH OTHERBLUETOOTH EQUIPMENT?A: Yes. It can also work with other Bluetooth devices that arecompliant with Bluetooth version 1.1 or higher, and support aheadset, hands-free and/or advance audio distribution profile.Q: WHY DO I HEAR CRACKLING NOISES?A: Bluetooth is a radio technology and works best when the headsetand connected device are within 10 meters of each other, andwith no major objects (walls, etc.) in the way.Q: THE COMPUTER DOES NOT AUTOMATICALLY TOGGLEBETWEEN MY JABRA LINK 360 NANO BLUETOOTH USBADAPTER AND ANOTHER DEFAULT AUDIO DEVICE WHEN IINSERT/REMOVE MY USB ADAPTER.A: Try manually selecting the Jabra LINK 360 Nano Bluetooth USBadapter as your default audio device. Go to the control panel onyour computer. Open the menu Sound and Audio Devices. Wheninserted, you can select the Jabra LINK 360 Nano Bluetooth USBadapter as the default device for Sound playback and Recording.Press Apply. Press OK. If you are using Macintosh – go to SystemPreferences on your computer. When inserted, select the JabraLINK 360 Nano Bluetooth USB adapter in the Sound menu underOutput and Input.Q: WHY DO I HAVE PROBLEMS PAIRING MY JABRA SUPREME UCHEADSET WITH THE JABRA LINK 360 NANO BLUETOOTH USBADAPTER?A: Make sure that the Jabra LINK 360 Nano Bluetooth USB adapteris in pairing mode, indicated by a flashing blue light. Makesure that the headset is charged and in pairing mode. See theinstructions in the headset manual. If this does not solve theproblem, install the Jabra PC Suite software and get access toadvanced features, e.g. clearing of the pairing list. Download thefree software at www.jabra.com/pcsuite.Q: I CANNOT HEAR ANYTHING IN MY HEADSET?A: Increase the volume in the headset. Ensure that the headset ispaired to a playing device. Ensure your phone is connected to theheadset by tapping the Answer/End button. Check that you haveselected the Jabra LINK 360 Nano Bluetooth USB adapter as theaudio device on your computer, in the Control Panel and in theapplication you are using. Make sure that Jabra PC Suite ControlCenter setting ‘PC Audio Control’ is on ‘Automatic’. Setting isfound under the ‘Softphone/PC’ tab. Press the Multifunctionbutton on the headset or say the voice command ‘Answer’ toaccept an incoming call.Q: I CANNOT USE REJECT CALL, CALL ON HOLD, REDIAL OR VOICEDIALING?A: These features are dependent on the ability of your phone tosupport a hands-free profile. Even if the hands-free profile isimplemented reject call, call hold and voice dialing are optionalfeatures which are not supported by all devices. Please consultyour device manual for details.Q: I AM HAVING PAIRING PROBLEMS.A: You may have deleted your headset pairing connection in yourmobile phone. Follow the pairing instructions.Q: DOES JABRA SUPREME UC SUPPORT A2DP?A: Yes, when connected to a mobile phone that supports A2DP. TheJabra LINK 360 Nano Bluetooth USB adapter also supports A2DPstreaming from your PC.Q: WHAT IS ACTIVE NOISE CANCELLATION AND HOW DOES ITWORK?It is a technology available in high-end noise cancellation stereoheadphones. It removes ambient noise heard by the personwearing the headset. The user experiences improved call quality.Q: WHAT IS MULTIUSE CONNECTIVITY AND HOW DOES IT WORK?A: By inserting the Jabra LINK 360 Nano Bluetooth USB adapterto your PC, your Jabra SUPREME UC can stay connected viaBluetooth to your PC and your mobile device. You can handlemobile and UC calls by switching seamlessly between thedevices.Q: WHY IS THERE AN EXTRA EAR CUSHION?A: Jabra SUPREME UC is designed for all day comfort for all dayuse. Ear shapes differ; therefore, we supply an additional earcushion, so you can choose the ear cushion, that fits you best.

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