Troubleshooting Guide of Launch Creader Elite GM Scan ToolKingbolen Customer After-Sales Service email:kingbolen-sales02@hotmail.comIssue: Package Missing ItemSolution:Our package includes 1*scanner, 1*obd connector, 1*charging cable, 1*user manual,1*quick start guide, please check them in the box carefully, if there is an item indeedmissing, we will provide further after-sales service. Thank you.Issue: SN code is not registeredSolution:Please check the time/time zone and network work well. If the issue isstill there, please try to factory reset the device. Here is the path:Settings << Recovery.Issue: The scanner will not turn onSolution:In response to this issue, please try the following tips to see if it works.1) Please try to turn it on after charging for 2-3 hours and check if theindicator light is on;2) Please try another charging cable available;3) If it still cannot be turned on, it is recommended that you press andhold the power button for 10-15 seconds to try to turn it on.If scanner still can not turn on, you can replace it directly on Amazon or contact Kingbolencustomer service.Issue: The storage space is not enoughSolution:Please try to clear some cache files and free up some storage space. Hereis the path: Settings << Clean up.Or you can try to factory reset the tool. Here is the path: Settings <<Recovery. Note: Resetting may cause data loss. Before doing so, pleasebe careful to perform this operation.