The SL2100Quick Install Guide:Multiline IP Terminalswww.nec-enterprise.com

SL2100 Multiline IP Terminals

Parts available for the SL2100

Features

System Connection Overview

Ethernet sockets for VOIP

Check the IP Address of the SL2100

IP7WW-8IPLD-C1 DESI-Less IP Terminal Leg Adjustment

High Position Setting

DT820 IP Terminal Leg Adjustment (ITY-6D-1 and ITY-8LDX-1)

Wall Mounting Multiline IP Terminals

Multiline IP Terminal Configuration

Multiline IP Terminal Programming Interface

Configure 8IPLD Multiline IP Terminal

Configure DT820 Multiline IP Terminals

NEC DT820 Quick Install Manual

Installing the Handset and LAN Cable

Adjusting the Angle of the Tilt Legs

Keys and Parts

Technical Specifications

Screen Layout and Key Functions

Function Key Information

Menu Key

For Your Convenience

DSS/One-Touch Keys

Abbreviated Dial (Speed Dial) Registration

Entering Alphanumeric Characters

Placing Calls

Place an Intercom Call (Dial Access)

Last Number Dialing

Abbreviated (Speed) Dialing <for Outside

If Your Call Doesn't Go Through

Repeat Dialing (Outside Call Only)

Cancel Message Waiting

Picking up a Call for Other Extensions

Holding a Call Exclusively

Transferring a Call to the Other Extension

Conference

Menu Soft Key

Dir Soft Key

Soft Key Operations During Off-Hook Condition

Soft Key Operations After Establishing an Intercom Call

Soft Key Operations During Outside Call

Menu Structure When PRG 15-02-60 is Set to Standard Mode

Menu Structure When PRG 15-02-60 is set to Advanced Mode 1

Soft Key Structure When PRG 15-02-60 is set to Standard Mode

Log-On to the In-Mail

Call Forward to Voice Mail

Mailbox Greeting

Listen to Messages Left in Your Mailbox

Log-In to In-Mail

UNIVERGE SL2100

user guide

Keys description

Abbreviated dial (speed dial) registration

answering an outside call

main menu

mailbox greeting

MyCalls Call Recorder

MyCalls Licensing

Call Recording Software Licensing

Call Recording Software version 4 Requirements

Minimum PC Hardware Requirements

Installation

Connecting an Analogue Call recorder

Installing the Call Recording Software

Licensing the Call Recording Software

Raise the Request on BusinessNet

Viewing and Updating your Requests

Upgrading to Version 4 of the Call Recording Software

Using 'Calls

Configuring Recording of SIP Trunks

Manually Pausing Recording Using DTMF Digits

Auto Deletion of Calls

Keeping Calls for a Fixed Period

Storing Audio on a Network Drive

Archiving to a Network Drive

MyCalls Configuration

Netlink and Call Recording

Configuring Call Recording Rules

Call playback users and groups

Playing back calls

Archiving Recorded Calls

Backup Folder

Volume Names

Manual Call Recording Archiving Using MyCalls

Scheduled Archiving

Restoring Backups

Restore The Audio Files

Exact Channel Mapping

Single BRI Unit

Multiple Units

Multiple PRI Units

Multiple Analogue / BRI Units

Stop / Start Call Recording

Stop / Start Recording Client

Assigning Windows User to MyCalls users

Automatic Stop Start Recording

Issue

Introduction

System Requirements

Workspace

Title

Navigation Area

Data Area

Standard View Submenu

Blade Types

Removing a Card

Class of Service for Telephones

Night Mode Switching

Modifying a Time Frame

System Timers

System Timer Classes

Programming Levels

Filter Bar

Group By

Column Chooser

Save State

Grid Style and Custom Themes

Analog (C.O.) Trunks

sip trunks

Using Easy Edit

deleting an account

maintenance features

PRODUCT LIABILITY

Regulatory

General Information

Chapter 1 Introduction

Analog Terminals

System Connection Diagram

Equipment List (Not all items)

Chapter 2 Installation

Replacing an Existing Telephone System

Section 2 Installation

Environmental Requirements

Wall Mounting Procedure

Connecting Earth Ground

Section 4 Installing the CPU board and other option board

Mounting the Daughter boards (3COIDB/1PRIDB)

Mounting the VoIP Daughter board

Section 5 Connecting Extensions and Trunks

W Digital Multiline Terminal (IP7WW-12/24TXH-B1)

Analog Terminal

IP Multiline Terminal (IP7WW-8IPLD-C1)

Analog Trunk

Multiline Terminal Leg Adjustment

Wall Mounting the Multiline Terminal

IP Multiline Terminal

Section 6 Starting Up the SL2100 system

Perform a HOT Start

Section 7 Test the System

Test the Outside CO Lines

Chapter 3 Configuring the SL2100 system

Section 2 Entering the Telephone Programming Mode (Tel Pro)

Using the System Phone Keys to make changes from Programming Mode

Time and Date Setting

Telephone Ringing Assignment

Program 22-04-01

Assign a Function Key to each mode

Example Configuration

Telephone Ring Style

Internal Call Ringing Mode

Program 15-01-01

Program 14-07-01

Caller ID

Recall for Analog Telephones

Configuration sheet: RECALL Timing

Program 16-01-02

Program 11-07-01

Create an Internal Paging Group

Automatic Side Tone Adjustment for Analog Trunks

Section 3 Web Programming

Appendix 1 Wiring Example for 082U-B1 board

list of tables

Section 1 WHAT IS ACD?

SL2100 ISSUE

Section 1 ARRANGE EXTENSIONS INTO ACD GROUPS

Section 2 SET UP WORK SCHEDULES AND WORK PERIODS

Table 2-2 Sample ACD Agent Work Schedule Worksheet (41-05-01)

Section 3 ASSIGN EXTENSIONS FOR EACH WORK PERIOD

Table 2-4 Sample ACD Assignment Worksheet (41-02-01)

Section 4 ARRANGE TRUNKS INTO INCOMING RING GROUPS

Section 5 DETERMINE TRUNK WORK SCHEDULES

Section 6 ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS

Section 7 BASIC PROGRAMMING

Section 8 BASIC OPERATIONS

agent log in and log out

Table 3-1 Advanced Features Guide

ACD Setup Options

Programming

emergency call

Operation

Headset Operation (with Automatic Answer)

Hotline for ACD Agents

Related Features

SIE Key for ACD Groups

Off-Duty Mode

Overflow Options

queue status display