Telephone Features User GuideBCM 4.0Business Communications ManagerDocument Status: StandardDocument Version: 03Part Code: N0060608Date: June 2006

telephone features

call display services

Nortel BCM 4.0 Feature User Manual

how to get help

New in this release

Schedule

Introduction

Features description

Customer Assistance

Reporting

Reporting for One Button

Installing software and applying the keycode

Applying the APPP keycode

Configuring the APPP features

Configuring the One Button Text feature

Configuring features

Configuring the Schedule Page feature

Configuring the Customer Assistance Page feature

procedure steps

Programming the symbol kiosk (or Web device)

Configuring the symbol kiosk (or Web device) in Element Manager

Troubleshooting

Troubleshooting procedures

Navigation

Verifying the name of the customer assistance box (CAB)

Accessing the target node

Verifying the One Button Text settings

BCM 4.0

Getting started

Symbols and conventions used in this guide

Related publications

Introducing SRG200/400 Release 1.5

To verify that the SRG200/400 Release 1.5 has been successfully created

Comparison of SRG200/400 Release 1.5 and BCM 4.0 features

SRG200/400 Release 1.5 terminology

Coordination with the main office call server

Local mode

SRG installation and configuration summary

Process map for installing and configuring an SRG

Task summary

IP telephone configuration

Dialing plan configuration

Call routing configuration

Redirection and call forward configuration

CS 1000 considerations

Normal and local mode overview

Recovery to normal mode

Local mode operation

Bandwidth Management

To configure the SRG for NBWM and ADBWM

To configure Alternative Call Routing on the SRG with Attendant service

To configure Alternative Call Routing on the SRG with DID trunks

To configure the SRG for Emergency Services Access

CS 1000 information for the SRG

To datafill the S1000 Main Office Settings panel

Configuring IP telephones for redirection

Datafilling the S1000 IP Terminal Details panel

To enter the MOTN and BUID

IP telephone settings

Firmware upgrade

Setting up IP telephones

To change local mode indication

Configuring telephone (DN) records

To configure DN records for redirected IP telephones

To map received numbers to the DN

To configure DHCP settings for SRG operation

Configuration settings for redirected phones

Features in local mode

Emergency Services Support

Setting up the private VoIP network

branch office

Basic parameters

Private dialing plan

Firewall input and output filter entries for SRG

To enable MCDN TAT

QoS settings (codec, jitter buffer, and related items)

To enter the QoS settings for VoIP trunks

To enable fallback

To configure gatekeeper settings

Line pools

To configure routing for outgoing calls

To configure remote access packages

To configure destination codes for the PSTN

Main office information

Considerations for PSTN access and analog devices

Considerations for analog devices

To configure the DNs for analog devices

IP terminal details

Probable causes for redirection failure

To manually redirect an IP telephone to the main office

Telephone features in normal and local mode

IP Phone 1120E in Local mode

IP Phone 1140E in Local mode

IP Phone 2002 in Local mode

IP Phone 2007 in Local mode

i2050 software phone in Local Mode

Glossary

Index

Getting started with BCM

Acronyms

Consolidated Reporting Data (CRD)

Hunt Group (HG) Metrics Reporting

Voice Mail Mailbox and Custom Call Routing (CCR) Reporting

Accessing Reporting Data

Applicable systems

No longer supported by BCM 4.0 software

Second step

Pre-upgrade activities

Pre-upgrade tasks

Management computer tasks

Record-keeping tasks

Upgrading the BCM400 Expansion Gateway

Performing the BCM 4.0 and SRG 1.5 upgrade

Upgrade Wizard BCM status indicators

Post-upgrade activities

upgrade wizard bcm status indicators

Hard disk upgrade

Upgrade to BCM 4.0 through hard disk replacement

BCM system tasks

BIT recovery process prerequisites

Common troubleshooting issues

revision history

Software requirements

Audience

Symbols and text conventions

Configuring your system for Unified Messaging

Configuring environments without a DNS

Configuring Unified Messaging with IP address only

Installing and configuring Unified Messaging

Fax feature requirements

Installing Unified Messaging

Setting the default e-mail client

Configuring mail delivery folders for Outlook

Configuring Outlook 2002 and 2003

Configuring Novell GroupWise

Configuring Lotus Notes

Updating the database manually

Configuring Internet Mail clients

Configuring Outlook Express or Outlook in Internet Mail mode

Configuring Netscape Messenger

Configuring Netscape Messenger to store messages locally

Configuring Netscape Messenger deletions

Configuring Eudora Pro

Installing Unified Messaging in a Citrix Thin Client environment

Configuring Unified Messaging in a Citrix Thin Client environment

Citrix Thin Client Configuration overview

Manual Outlook 2002 (XP) and 2003 Configuration

Manual Outlook 2000 Configuration

Feature Limitations

Localization

Troubleshooting logon problems

Troubleshooting Outlook 2002 problems

Troubleshooting Lotus Notes logon problems

Troubleshooting after logging on

Internet Mail client error messages

Replacing the mail database in Lotus Notes

Accessing Unified Messaging online Help

Using Unified Messaging Support Tools

CPTrace


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