© 2002 Nortel Networks CorporationPO909884 Issue 03Software KeycodeInstallation Guide

installation guide

Nortel CallPilot Mini Installation Manual

Welcome to CallPilot Desktop Messaging

CallPilot Desktop Messaging for Microsoft Outlook

Playing a message

Recording a message

Adding attachments

Addressing a message

Setting message options

CallPilot Desktop Messaging for Lotus Notes

Deleting a message

CallPilot Desktop Messaging for Novell GroupWise

CallPilot Desktop Messaging for Internet Mail applications

Recording and sending a message

CallPilot Mini

Preface

About the buttons on your telephone

USA and Canada

Technical Support - CTAS

How to use this guide

How the instructions are presented

System overview

Compatibility

PCMCIA slots

Voice message storage

Preparing to install the CallPilot Mini/CallPilot 150

Managing the CallPilot system

Installing CallPilot Mini/CallPilot 150

Connecting the CallPilot Mini/CallPilot 150

Figure 3 CallPilot Mini/CallPilot 150 connections

Figure 4 Connecting the EMC Kit to the CallPilot Mini cables

CallPilot Mini/CallPilot 150 LEDs

Initializing the CallPilot Mini/CallPilot 150

Configuring the Meridian 1 PBX to work with CallPilot Mini

Assigning ACD Agents

Enabling the Call Forward on Busy message

Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager

Connecting to the CallPilot Mini/CallPilot 150

Changing the IP address using an Ethernet crossover cable

Running the Quick Install Wizard

callpilot mini/callpilot 150 installation and maintenance guide

Initializing CallPilot 150 using a telephone

Configuring the CallPilot 150 initial parameters

Language Configuration Utility

Password administration

Resetting the password using CallPilot Manager

Resetting the Mailbox passwords

Resetting the Modem access password

Backing up and restoring CallPilot

Restoring the CallPilot information

Retrieving the CallPilot log files

Upgrading CallPilot Mini/CallPilot 150

Upgrading the message storage

Troubleshooting

CallPilot Mini/CallPilot 150 does not function at all

The Power-on Diagnostics fail

CallPilot 150 does not reboot following **STARTUP

Inactive feature

LED 1 is blinking quickly

Modem Access

Creating a Dial-Up Networking connection

Creating a Dial-Up Networking connection on Windows NT 4.0

Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0

Creating a Dial-Up Networking connection on Windows 2000

Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000

Installing the Nortel Networks Modem Configuration Utility

Enabling the modem on the CallPilot Mini/CallPilot 150

Changing the modem access password using a telephone (CallPilot 150 only)

Connecting to the CallPilot system

Configuring your modem for normal modem connections

Norstar Directory Numbers

Programming CallPilot 150 DNs to memory buttons

Glossary

Index

Hardware overview

Preparing to install the CallPilot Mini

Installing CallPilot Mini

Connecting the CallPilot Mini

CallPilot Mini LEDs

Initializing the CallPilot Mini

Creating an ACD Queue

Database requirements for Incoming DID Digit Conversion

Initializing CallPilot Mini using CallPilot Manager

Connecting to the CallPilot Mini

Upgrading CallPilot Mini

CallPilot Mini does not function at all

CallPilot Mini fails during a start up

LED 1 and LED 2 are blinking quickly

Creating a Dial-Up Networking connection on Windows 2000 or Windows XP

Enabling the CallPilot modem

Connecting to the CallPilot modem

Introduction

General Voicemail Information

Known Issues & Workarounds and CRs Fixed

CRs fixed with the introduction of the 4.0 Desktop Messaging client

Operations, Administration and Maintenance (OAM)

Utilities

Language Configuration Tool

CallPilot Unified Messaging

Supported Desktop Messaging Client Versions and Language Availability

Unified Messaging Compatibility Matrix

Using CallPilot

Alternate extensions

Setting up your mailbox

Opening your mailbox

About Auto-Login

Changing your mailbox password

Recording your name in the Company Directory

Assigning a Target Attendant

CallPilot mailbox options

Greetings

Personalized mailbox greeting

Recording a Primary or Alternate mailbox greeting

Choosing a Primary or Alternate mailbox greeting

Recording a Personalized mailbox greeting

Deleting a Personalized mailbox greeting

Accessing your messages

Playing your messages

Retrieving erased messages

Sending messages

Searching the Company Directory

Assigning message delivery options

Sending a message to more than one recipient

Replying to messages

Replying to an external caller

Placing a call with Thru-Dial

Call Forwarding your calls

Outbound Transfer

Adding special characters to a destination number

Setting up Outbound Transfer

Turning Outbound Transfer on or off

Message Notification

Message Notification parameters

Setting up Message Notification

Setting up Message Notification to a pager number

Changing Remote Message Notification

Deleting a destination number

Adding a destination number

Broadcast and Information messages

Recording an Information mailbox greeting

CallPilot tips

Software Keycode


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