Nortel INTUITION 1000 Brochure

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Nortel INTUITION 1000 Brochure Manual pdf 1 page image

Intuition 1000Screen-Based Console for Nortel CS1000First impressions count. Which is why it makes commercialsense to give your switchboard operators the best possibletools for professional and efficient call handling.Intuition 1000 combines advanced call handling features andpresence information with your company directory to ensure thatevery customer, supplier and business associate receivesconsistently prompt and professional service.DATAPULSE“Our new operatorconsoles fromDatapulse have hugelyimproved the way weinteract with our localresidents and havemade our operatorsworking day moreproductive and morefulfilling. We are nowdealing with calls fromour 142,000 residents inrecord time.”Bob Laird, PrincipalAdministration Officer atDundee City CouncilIMPROVE CUSTOMER SERVICE &CALL-HANDLING EFFICIENCYIntuition 1000 makes a positivedifference to the speed, quality andease with which calls are answeredand transferred.High performance software withenables operators to respond withaccurate, up-to-date information, andeven greet regular callers personally.As a result, individual calls areprocessed faster, and higher callvolumes can be handledsuccessfully, without compromisingservice standards.Advanced directory look-up facilitiesand a range of optionalenhancements, providing links tocorporate databases, phone status,contact notes and calendars, makeIntuition 1000 one of the mostproductive systems in its class and avaluable customer service tool.THE POWER OF AN IP SOLUTIONIntuition 1000 provides a truelydistributed operator centre byallowing operators to be locatedanywhere on the corporate network.Where office space is limited or localstaffing costs are high, this can be ahuge saving on resources. Youroperators will also benefit by beingable to work away from a noisyoperator centre environment whichcan improve morale and productivity.DISASTER RECOVERYLost calls means lost revenue andpoor customer satisfaction. WithIntuition, should one site be lost,operators can simply login fromanother site and take calls asnormal. This means if part of thenetwork fails, business can continue,minimising disruption and ensuringcalls are not lost.

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