MSL11 Standard 10.02 November 1999555-4001-114Meridian SuperNodeMeridian SL-100Meridian Modular Telephones ReferenceManual

Nortel Meridian SL-100 Reference Manual

installing the i2004 internet telephone

Installing the i2004 Internet Telephone Installing the i2004 Internet Telephone 3

the i2004 internet telephone – emissions class a product

Installing the i2004 Internet Telephone

Initializing the i2004 Internet Telephone

Entering a DN Key

Display Screen

Softkeys

Multiple Line Appearances

Icons

Basic Calls

Making a Call

Pre-Dialing

Answering a Call

Features Overview

Finding the Information You Need

Overview of i2050 Installation for IGW Access

Step 2: Install the USB Audio Headset

Step 4: Run the i2050 Configuration Tool

Step 5: Start the i2050 and Enter a DN Key

Troubleshooting

transferring a call

conferencing calls

forwarding calls

do not disturb

message waiting and message retrieval

call park

call pickup

ring again

privacy and privacy release

igw access features

incoming callers list

personal directory

services key

changing language

changing phone options

using session features

setting or changing your password

viewing network info

changing display formats

Meridian SL-100

Introduction to your M3905 Call Center Telephone

M3905 Call Center Features

Available ACD Features on the M3905 Telephone

Terms you should know

Your telephone's controls

Context Sensitive Soft Keys (self-labeled)

Fixed Keys

Application Keys

Primary Directory Number

M3905 Call Center Meridian Digital Telephone

Options List

Select a language

Adjust Screen contrast

Choose Ring type

Live dial pad

Call timer

Headset type

Headset port external alerter

Call Center headset interface

Call Center agent/supervisor features

Agent Logout

Agent features

Call Forcing

Display Queue Threshold (MSQS enhancement for agents)

Emergency Key

Not Ready Key

Answer or Make Non-ACD Calls

Walkaway and Return from Walkaway

Transfer to InCalls Key

Call Center supervisor features

Answer Emergency

Controlled Interflow

Observe Agent

Display Agent Status

Display Queue Status

Your telephone non-ACD call features

Predial feature

Redial Last Number Called

Speed Call

System Speed Call (Network Speed Call)

Intercom Call

Intercom Call on a Predesignated Set

Individual Page from Group Intercom

While you are away from your desk

Forward an Internal Call (Call Forward Busy/Don't Answer Split)

Call Forward – Remote Activation

While on an active call

Blind Transfer Recall

Call Park

Charge a Call or Charge a Forced Call

Trace a Malicious Call

Incoming calls

Call Waiting

Talk with more than one person

Call Join

Call features

Busy Override

Use Station Camp-on

Class features on IVD sets

Automatic Recall (AR)

Customer Originated Trace (COT)

Calling Name/Number Delivery Blocking (CNNB)

Selective Call Forward (SCF)

Directory display and navigation

Directory password protection

Call Log

Access and use the Redial List

Use the Personal Directory

Add an incoming call

Add an outgoing call

Delete your Personal Directory

Use the Personal Directory to make a call

Search for an entry

Copy a number from the Redial List

Corporate Directory

Accessories for the M3905

Analog Terminal Adapter (ATA)

Feature Key chart

Meridian SL-100 Feature Access Codes (FAC)

revision history

Getting Help from the Nortel Web site

Getting Help through a Nortel distributor or reseller

Introduction

Product description

System overview

Hardware overview

ICB hardware design characteristics

External equipment

Join the conference using the direct meeting access method

Join the conference using the single DN access method

Expand the conference

Engineering guidelines

Hardware

System capacity

CS 2100/Meridian SL-100 system compatibility

LAN conﬁguration

Nortel Integrated Conference Bridge: Service Implementation Fundamentals

LAN/intranet access only

NN43001-558/555-4001-135 01.02 Standard

Notes

Summary of LAN installation information

Installation and conﬁguration

Unpack and inspect the equipment

Determine the access method

Assign ACD DNs

Conﬁgure DNs for a dual-card conference

Assign CDR data

CS 2100/Meridian SL-100 conﬁguration

Procedure 2 Conﬁgure a single-card conference

Dual-card conﬁguration

Procedure 3 Conﬁgure a dual-card conference

ICB installation and conﬁguration procedures

Procedure 4 Install the Ethernet Adapter card

Procedure 5 Access the ICB directly

Procedure 6 Access the ICB remotely using a modem

Procedure 8 Access the ICB directly - Option 11C or CS 1000

Procedure 9 Access the ICB remotely using a modem - Option 11C or CS 1000

Procedure 11 Install ICB cards

Procedure 13 Conﬁgure initial card parameters using the CLI

ICB Installation Wizard

Step 1 - Basic Card Settings

Step 2 - Access Numbers

Step 3 - Deﬁne First User

Browser user interface

User types

Procedure 15 Login to the BUI

Login password change

Customize the BUI home page and title bar

Fixed title frame

Scheduling BUI

Meetings List window

Scheduling window

Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL

Chairperson operations

Administration BUI

ICB Dashboard

Settings

Default conference

Volume Level

New in this release

About this document

Meridian SL-100 hardware overview

SuperNode generations

Meridian SL-100 platforms

Meridian SL-100 cabinets and frames

Dimensions

References

Meridian SL-100 general functions

Core

Bus functions

XA-Core

Enhanced Network (ENET)

Meridian Cabinet Network Interface (MCNI)

Link Peripheral Processor

Single-Shelf Link Peripheral Processor (SSLPP)

Meridian SL-100 peripherals

Trunk peripherals