Media Services Card replacementBusiness Communications ManagerMSC FRU replacement processP0607273 03The procedures in this document replace the procedures in your Business CommunicationsManager (BCM) installation and maintenance guide to remove, replace, and configure themedia services card (MSC) field replaceable unit (FRU). These procedures help you correctlyset up the system to receive a new MSC and to download the correct operating files from thesystem hard disk.The procedures to prepare the system for maintenance, and to remove and replace the basefunction tray, are the same procedures as found in your installation and maintenance guide.Equipment note: BCM200/BCM400Most internal diagrams in this document show the BCM200 hardware configuration. TheBCM400 base function tray is the same. One exception is that the BCM400 MSC has space forfour processor expansion cards (PECs), whereas the BCM200 supports a maximum of two.The procedure to remove and replace the tray and the MSC is the same for both models. Anydifferences are noted where appropriate,Addendum contentsThis addendum contains the following sections. Ensure that you follow each section insequence.• Process Map: Installing a new media services card for BCM 3.x on page 2• Process Map: Installing a new media services card for BCM 4.0 on page 3• Before you start on page 4• A. Preparing the system for maintenance on page 5• B. Removing the base function tray on page 5• C. Removing the MSC on page 8• D. Performing service configuration commands on page 9• E. Installing the new MSC on page 10• F. Replacing the base function tray on page 11• G. Uploading the MSC software for BCM 3.x on page 13• H. Loading the MSC software for BCM 4.0 on page 16• I. Restoring the system to operation on page 17Warning: Only qualified personnel must perform these procedures. Failure tofollow these steps in sequence to replace an MSC results in an inoperable system.Ensure that all procedures performed on the hardware occur in a static safeenvironment.