• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •• • • • • • • • • • • • • • • • • • • • • • • • •Norstar Voice MailVoice Channel Upgrade Guide

installation overview

Nortel Voice Mail Software Manual

Chapter 1 Speech Recognition Automated Attendant

Overview

Chapter 2 Speech Recognition Automated Attendant feature descriptions

Handling homonyms

Speech Recognition Automated Attendant interaction with the Automated Attendant or a Custom Call Routing (CCR) Tree

Voice Activated Dialing

Chapter 3 Setting up the Speech Recognition Automated Attendant

Setting up the Speech Recognition Automated Attendant using Norstar Voice Mail Manager

Enabling the Speech Recognition Automated Attendant

Customizing the Speech Recognition Automated Attendant voice prompt and greetings

Enabling the Voice Activated Dialing feature

Automated Attendant

Reviewing the Speech Recognition Automated Attendant Directory

Creating a Speech Recognition Automated Attendant Directory extended name

Creating a Speech Recognition Directory alias

Maximum Speech Recognition Directory entries

telephone

Testing the Speech Recognition Automated Attendant

Attendant

Optimizing the Speech Recognition Automated Attendant

Norstar Voice Mail

Voice Mail


Contents installation overview	• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •• • • • • • • • • • • • • • • • • • • • • • • • •Norstar Voice MailVoice Channel Upgrade Guide Next / 14