Documentation Release Note Number: MSC-0603-023Nortel Networks 26 June 2003 1 of 10Unable to place call from Internet Telephonewhen using Options menuDescriptionThe Internet Terminals Description (553-3001-217) NTP did not explain thata user cannot originate a call from an Internet Telephone (i2002, i2004) whilemanipulating the “Telephone Options” menu.Customer Service Report Number Q00686091NTP Number 553-3001-217Software Release Meridian 1 Release 25.40Succession CSE 1000 Release 2.0IMPORTANT!• Figure, table, procedure, and page numbers shown below are subjectto change in the next standard release of documentation.• Text shown below in strikethrough has been replaced or removed.

Nortel i2002 Documentation Update

Introduction

Like any other business telephone system

Getting Started: Installing The Telephone  (Administrator May Have Done This)

Initial configuration (Administrator May Have Done This)

Using Your Telephone

Calling Internally

Transferring a Call

Moving Your Telephone

Diagnostics

i2004

getting started

button label area

about your programmable buttons

features and buttons

answer calls

time offset

memory buttons

erase memory buttons

the i2004 internet telephone

Input on the i2004 Internet Telephone

The i2004 Internet Telephone

Display Screen

Softkeys

Multiple Line Appearances

Installing the i2004 Internet Telephone

Initializing the i2004 Internet Telephone

Making a Call

Off-Hook Dialing

Answering a Call

Placing and Retrieving a Call on Hold

Transferring a Call

Conferencing Calls

Forwarding Calls

Inspect

Do Not Disturb

message waiting and message retrieval

Enhanced Features

Call Park

When your phone is idle

Call Pickup

Ring Again

Privacy and Privacy Release

i2004 Internet Telephone

Telephone Controls

i2004 Internet Telephone display

Install your i2004 Internet Telephone

Your i2004 Telephone Option Menu

Adjust volume

Adjust Screen contrast

Select a language

Display diagnostics

Choose Ring type

Enable OnHook Default Path

Set Information

Call features

Make a call while on-hook

Use Handsfree calling

Use the Corporate Directory

Use Predial

Use Auto Dial

Activate Ring Again

Redial last number called

Make a System Speed Call

Make an Intercom call

Answer a call

While on an active call

Use Timed Reminder Recall

Use Attendant Recall

Record a Calling Party Number

Trace a Malicious call

Incoming calls

Use Call Waiting

While you are away from your desk

Use Internal Call Forward

Use Remote Call Forward

Secure your telephone

Talk with more than one person

Use the Conferee selectable display and disconnect feature

Use Group Call

Work without interruption

Additional Call Features

Use Call Page Connect to make an announcement

Charge a call or Charge a Forced call

Use Enhanced Override Feature

Override a busy signal

Use Privacy Release

Use Voice Call

Additional Features

Succession Branch Office

Hospitality features

Activate Message Registration

Use Maid Identification

Display Room Status

Flexible Feature Codes (FFCs)

Terms you should know

about this guide

text conventions

related publications

Setting up and initializing your i2004 Internet Telephone

Installing your i2004 Internet Telephone

Initializing your i2004 Internet Telephone

To reset your i2004 Internet Telephone

To upgrade firmware

Introducing the i2004 Internet Telephone

Some useful terms you should know

address book

Getting to know the i2004

entering alphanumeric characters

helpful hints

Configuring the i2004 Internet Telephone

Adjusting the contrast settings

setting im display

Setting the idle display of the i2004 Internet Telephone

Setting time preferences

Displaying i2004 information

Resetting your i2004 Internet Telephone

Making calls

Placing a call

Entering an address

Answering an incoming call

active call actions

Receiving a second call

switching between active calls on the same line

Ending a call

Placing a conference call

Placing a call on hold

Incoming call options

redirecting a call

ignoring a call

Sending and receiving instant messages

Managing your calls

Accessing the list of Buddies

Adding call subjects

Adding reject reasons

Using the inbox options

to call an inbox entry while on an active call

Managing your address book

Managing your outbox

saving an outbox entry to the address book

Advanced features and services

Stock query

Instant messaging

Call forward

canceling a forwarded call

NN10042

User logout

Appendix A Using the SIP Multimedia PC Client and the i2004 Internet Telephone

Troubleshooting

Call does not connect

Quality of service information

Setting DHCP parameters

begin the initialization process

if your network does not support dhcp

where to go next

Customer support

Index

basic operation

i2004 internet telephone

Description of the i2004 Internet Telephone

Description of keys

Notification of message waiting

Symbols used in this guide

Making a call

Calling an external correspondent

Calling by name (Directory)

Recall

Receiving a call

Forwarding calls

Modify or cancel a Call Forward

Functions available during a call

Returning to the first correspondent

Other features

Managing the Log

Programming keys

Configuration - Adjustements

Change directory number

Adjust contrast

Glossary

Standards and safety

Upgrading firmware

Introducing your i2004 Internet Telephone

Useful terms

meet me audio conferencing

Getting to know the i2004 Internet Telephone

searching for addresses

Adjusting volume settings

adjusting handset volume

adjusting handsfree volume

Adjusting contrast setting

setting ignore action

Setting idle display

Setting language preferences

Displaying i2004 Internet Telephone information

Switching server control

Getting started with your i2004 Internet Telephone

global search

adding subjects to a call

Parking a call