Nustep T4 Installation Instructions Manual
Also see for T4: User manualUser manualInstallation guideHow to use
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Addendum: Account 4504 – ServiceByAir DTW NuStep BikesSynopsis: NonstopDelivery is providing threshold and white glove delivery services with assembly ofNuStep exercise bikes for ServiceByAir DTW. There may be existing equipment at the location to bepicked up and packaged. All freight will be delivered to the NSD location via multiple carriers, primarilyForward Air, ABF, Con‐way and Estes. Final consignees will primarily be located in medical facilities.Service Levels:Threshold – Delivery of the freight with a two man team to the customer’s first available room at theirlocation.Whiteglove – Delivery of the freight with a two man team to the customer’s room of choice,unpackaging, debris removal, assembly, possible pickup and packaging of existing NuStep.Scheduling: Contact to schedule delivery must be initiated with 24 hours of receiving the merchandise.Delivery must be completed with 72 hours of receiving freight, unless there are extenuatingcircumstances on the part of the final customer.Special Requests:Receiving/Dock Procedures – All freight must be received regardless of damage. If there is cartondamage or visible damage to the product, notate the damage on the BOL, take pictures and notify NSDimmediately. Do NOT call the final consignee to schedule.Scheduling – When calling the customer, please make sure you represent yourself as a ServiceByAiremployee. This will help alleviate some confusion with scheduling. NonstopDelivery has provided acall sheet. This call sheet must be filled out completely when calling the customer to schedule.Please be sure to file this with the NSD delivery paperwork as you may be requested to provide it if anyissues with scheduling or the delivery services arise. If this is not filled out properly and the questionsare not asked of the customer at the time of scheduling, you may be requested to return to thecustomer’s location at a later date to complete the delivery.Assembly – Assembly is required on all deliveries of the T4 and T4R models as well as the T5 orders thatreflect “split” in the product description (The normal T5 Nusteps ship fully assembled). The driversmay need to offer this service even if the customer does not request it. If the customer refusesassembly, NSD must be called while the drivers are on‐site to authorize. If this is not completed, youmay be asked to return to the site to complete the assembly. The assembly instructions are attachedand should not take more than 30 minutes to complete (View the T4R instructions on pages 3 & 4, theT5 split instructions on pages 5‐9 and the T4 instructions start on page 10). Any additional assemblytime will need to be validated before NSD will authorize payment.Tools – For the T4R model, a 9/16” socket wrench is needed. For the T4 model, a Philips head screwdriver is needed. For the T5 split model, a 3/8” drive ratchet is needed. Please make sure yourdrivers are prepared with the appropriate equipment when making these deliveries.Stairs – For the T4, T4R and T5 split models, NSD is expected to carry the freight up or down stairs asrequested by the customer. The T5 model that ships FULLY ASSEMBELED is sold as a first floor orTM |
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