ConfidentialA 3 BY 3 D 3 EST 3 H 3 IS 3 N 3 PL 3 SK 3 UA 3AL 3 CH 3 DK 3 F 3 I 3 L 3 NL 3 RO 3 SLO 3 FIN 3B 3 CZ 3 E 3 GB 3 IRL 3 LT 3 P 3 S 3 TR 3 EuropeLocation13/08/2009Note: This modification applies to serial numbers prior to: **-9340001Product Category:Country ReportedRemedy /Method:DateMQM022DG010909REV2Ref No:For Authorised Service Agents OnlyThe TV cannot power on, and the SOS LED blinks 5 or 7 times.DNote: Failure to use the correct IRIS and Activity codes may result in the claim being rejectedActivity Codes:(UK Only)Section DefectIRIS Codes:1RepairSubject:Plasma TV / Plasma IDTVThe Sustain circuit reacted to an abnormal signal from the A-board when the set wasturned off, causing damage to several transistors.Symptom /Cause:TECHNICAL INFORMATIONSee list on page 3Model(s) Affected:SS PCB failure on G10 S10 and U10 series.11FAreaWStep 1: Replace transistors: Q16001, Q16002, Q16004, Q16021, Q16022, Q16023, Q16101, Q16102Warranty Claims - Please use the following IRIS and Activity codes1 i3 DDCCodeRN1ConditionA2SymptomArea2.13. Remove the SD Card from the SD Card slot.2.14. Turn the Plasma TV back on.2.15. Repeat step 2.4.2.16. Confirm the PDP Soft, PDP EEP, PDP FPGA, and PDP PDROM with the information in Fig. 4. (page 3)AreaCodeGuarantee Status SourceRepair TypeType Code2.8. The Plasma TV will change to display the message in Fig. 2. (page 2)onto the root directory of an SD Card. (See right)2.3. Turn on the Plasma TV2.12. Turn the Plasma TV off2.9. Press the OK button on the remote control.2.10. The Plasma TV will display the message in Fig. 3. (page 2)2.11. Using the Cursor buttons on the remote control, select YES, then press the OK button to start the softwaredownload - The plasma display will black out and the TV LED will change from green to red.- Wait until the red LED turns off (about 9 minutes)- Do NOT turn off the TV until the red LED turns off or the TV will be broken2.7. Insert the SD card, with the files prepared in step 2.2, into the SD Card slot.* See figure for locations (See page 2.)Step 2: Upgrade the set firmware. Obtain a copy of the "4in1-soft" firmware from your usual service source.Upgrade Procedure2.1. Copy the relevant zip file to a computer and unzip the file.2.2. Copy the folders "PNL", "TEXT", and one file "SDIT.SDI"2.4. Whilst holding down the Volume "-" button on the unit, press the RECALL button of the remote control 3 times.with the information in Fig. 4. (page 3) If any of the version in the set are older, proceed to step 2.7.2.5. The Plasma TV will display the information shown in Fig. 1. (page 2.)Q16101, Q16102ReferencesPart Number2SK399500LQuantity2Order the following kit: TZS9EK088 (Kit Contents detailed below)Q16001, Q16002, Q16004Q16021, Q16022, Q16023B1JADP0000042PG0060000RP332.6. Compare the PDP Soft, PDP EEP, PDP FPGA, and PDP PDROM shown on the screen, Fig. 3.(page 2),TZS9EK088Service KitPanasonic 1 of 3 Document No: PUK-QST_TIRev: 9.00 DG310309