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(12) United States PatentKwakUSOO664O153B2US 6,640,153 B2Oct. 28, 2003(10) Patent No.:(45) Date of Patent:(54) EMBROIDERY MACHINE TECHNICALSUPPORT SYSTEMAND METHOD ANDSTORAGE MEDIUM TO IMPLEMENT THEMETHOD(75) Inventor: Su Moon Kwak, Inchon (KR)(73) Assignee: Sunstar Precision Co., Ltd., Inchon(KR)(*) Notice: Subject to any disclaimer, the term of thispatent is extended or adjusted under 35U.S.C. 154(b) by 0 days.(21) Appl. No.: 10/244,474(22) Filed: Sep. 17, 2002(65) Prior Publication DataUS 2003/0065418 A1 Apr. 3, 2003(30) Foreign Application Priority DataSep. 29, 2001 (KR) ........................................ 2001-60889(51) Int. Cl." ......................... G06F 19/00; D05B 19/12;D05B 21/00(52) U.S. Cl. ..................................... 700/138; 112/102.5(58) Field of Search ................................. 700/138,136,700/137; 112/102.5, 470.04, 470.06, 470.01,475.19, 445, 155(56) References CitedU.S. PATENT DOCUMENTS5,662,055 A 9/1997 Hartwig et al.X)6,196,146 B1 * 3/2001 Goldberg et al. ..... 112/102.5 X6,445,970 B1 * 9/2002 Hedman et al. ............ 700/138* cited by examinerPrimary Examiner Peter Nerbun(74) Attorney, Agent, or Firm-Harness, Dickey & Pierce,P.L.C.(57) ABSTRACTAn embroidery machine technical Support System includesat least one technical Support Server and a plurality ofembroidery machines communicating with the technicalSupport Server through a public network. Each embroiderymachine has an emulator in order for the embroiderymachine to establish connection to the technical SupportServer through the public network, receive a technical Support page from the technical Support Server, Send a technicalinformation request Signal to the technical Support Serverusing the technical Support page, and receive correspondingtechnical information from the technical Supporter Server.The technical Support Server Sends the technical Supportpage when the embroidery machine establishes connectionwith the technical Support Server and sends technical information in response to the technical information requestSignal from the embroidery machine.60 Claims, 13 Drawing Sheets(ss?)saQ3>EF 80ECT sis $47,NPE 7 fS FR-raceyYE CPRTNESFAY ESBA3 SgRESSAsSa:(see alsoy: 88, IPEEsts (suTc, to STARAY OE)2O: 3:0saF3B3Y 88S -- SEWER20 clichf TRK sistsE30 SYSTEMtSPAY FA& -ogos See-PasSIFT-8AaB issFAC BNTO NO& SCSIS-CEDEA&EBase (Saya XFERSSTEi| sics gain cess --8456F88,Ty fiscIVEFACsays, CPER SSSI8.81