WorkCentre® 5020Essential features,bottom line savingsprint copy scan• Print, copy, scan —three tools in one• A fast print speedof up to 20 ppm• Paper sizes up to11 x 17 inches / A3• Easy to use and aspace-saving designFASTFACTS

duty cycle

Xerox WorkCentre 5020 Specifications

user guide

Before Using the Machine

Conventions

Safety Notes

WARNING - Electrical Safety Information

Operational Safety Information

Ozone Information

Product Safety Certification

Environmental Compliance

Product Recycling and Disposal

Product Overview

Inside View

Rear View

Control Panel

Scan> button

All Clear> button

Paper Supply> button

Machine Diagram (mimic)

Switching On / Off

Power Saver

Recycled Paper

Installing Drivers

Installing the Scanner Application (Button Manager)

Loading Paper

Supported Paper Types

Loading Paper in the Trays

Loading Paper in Tray 2

Loading Paper in the Bypass Tray

Changing the Size and Orientation of Paper in the Trays

Changing the Size and Orientation of Paper in Tray 2

Specifying the Size and Orientation of Paper Loaded in the Trays

Copying

Loading Documents

Document Feeder

Canceling a Copy Job

ID Card Copies (Copying an ID Card-shaped Document onto a Sheet)

Managing Accounts

Single Account Mode

Multiple Account Mode

Changing the Password

Setting Copy Job Limits on a User Account

Reviewing the Total Number of Copies

Printing

Specifying the Custom Paper Size

Printing Procedure

Printing on the Custom Size Paper

Canceling a Print Job

Scanning

Canceling a Scan Job (TWAIN driver)

Scanning Procedure (Using Button Manager)

Canceling a Scan Job (Button Manager)

Troubleshooting

document feeder jam

Error Codes

Troubleshooting Table

Paper Jams

Paper jam in left side cover

E4: Paper Jam in the Left Side Cover

C1: Paper Jam in Tray

C2: Paper Jam in Tray

C3: Paper Jam in the Bypass Tray

A1: Document Jams

Maintenance

Adding Toner to the Drum Cartridge

Replacing the Drum Cartridge

Cleaning the Machine

Cleaning the Film and Constant Velocity Transport Glass

Cleaning the Corotron Wire

Appendix

print feature specifications

Printable Area

System Settings

System Setting List

Document Sizes Detectable by the Document Feeder

Index

WorkCentre 5020

multifunction printer

paper handling

Battery Recycling and Disposal

Machine Services

Log In/Out> button

Stop> button

Copy Features

n-up/id card copy> button

copy output> button

Logging in to the Machine

Viewing the Job Limits and the Total Number of Copies/Prints

Stopping a Scan Job

Checking Documents in a Mailbox

Importing the Scanned Data to a Computer

Importing from Mailbox Viewer 3

Importing Using CentreWare Internet Services

Deleting Documents in a Mailbox

PCL Emulation

paper supply command

Glossary

Cleaning the Film and Narrow Glass Strip

Moving the Machine

Using CentreWare Internet Services

CentreWare Internet Services Environments

Test Access

Standard Features - CentreWare Internet Services

Services

Scan

Job Status

Checking Completed Jobs

Checking Error Information

Machine Status

Checking the Status of Consumables

Machine Information

Downloading Software

Viewing the Total Number of Pages Made on the Machine

Printer Environment Settings

TCP/IP (LPD or Port9100) Environments

computer setup

USB Port

USB Port Installation

SNMP Configuration

Scanner Environment Settings

Scanning Procedure

Computer Setup

mailbox document list

Creating a Mailbox

Setting the Scan Options

Editing a Mailbox

Accounting and Securities

Users Controlled by Account Administration

Managing User Accounts

Deleting a User Account

Viewing the Total Number of Copies or Prints for a User Account

Resetting the Total Number of Copies and Prints for All Users

Changing the System Administrator Settings

IP Filtering (IP Address Restriction)

Problem Solving

bypass tray

internet services

E2: Paper Jam inside the Left Side Cover

E4: Paper Jam inside the Left Side Cover

A1/A2: Document Jams

Network-related Problems

CentreWare Internet Services

Scanning Services

Internet/Intranet Connection

Xerox Welcome Center

Viewing/Editing Support Information

Configuring the System Settings

Specifications

press start

how to use this manual

Initial Issue WorkCentre

Fault Repair Overview and List of Error Codes

U0-1 Main Motor Stop Error

U2-1 Carriage Module Fail

U4-1 Fuser On Time Fail

U4-3 FS1 Thermistor Defect

U6-2 RAM Read/Write Check Error

U6-4 NVM Read/Write Cannot Be Executed

U7-0 UI Communication TimeOut

U8-1 Billing Counter Defect

IQ1 IOT Image Quality Entry RAP

IQ3 Low Image Density RAP

IQ5 Residual Image (Ghosting) RAP

IQ7 Deletion RAP

IQ9 Process Direction Bands, Streaks, and Smears RAP

IQ11 Repeating Bands, Streaks, Spots, and Smears RAP

IQ13 Spots RAP

IQ15 Blank Image RAP

Samples of Image Quality Defects

subsystem information

specifications


Contents duty cycle	WorkCentre® 5020Essential features,bottom line savingsprint copy scan• Print, copy, scan —three tools in one• A fast print speedof up to 20 ppm• Paper sizes up to11 x 17 inches / A3• Easy to use and aspace-saving designFASTFACTS Next / 2