Support from Your Network Supplier 473ComFactsAutomated FaxServiceThe 3ComFacts automated fax service provides technical articles,diagrams, and troubleshooting instructions on 3Com products 24 hours aday, 7 days a week.Call 3ComFacts using your Touch-Tone telephone:1 408 727 7021Support from YourNetwork SupplierIf additional assistance is required, contact your network supplier. Manysuppliers are authorized 3Com service partners who are qualified toprovide a variety of services, including network planning, installation,hardware maintenance, application training, and support services.When you contact your network supplier for assistance, have thefollowing information ready:n Product model name, part number, and serial numbern A list of system hardware and software, including revision levelsn Diagnostic error messagesn Details about recent configuration changes, if applicableIf you are unable to contact your network supplier, see the followingsection on how to contact 3Com.Support from 3Com If you are unable to obtain assistance from the 3Com online technicalresources or from your network supplier, 3Com offers technical telephonesupport services. To find out more about your support options, please callthe 3Com technical telephone support phone number at the locationnearest you.When you contact 3Com for assistance, have the following informationready:n Product model name, part number, and serial numbern A list of system hardware and software, including revision levelsn Diagnostic error messagesn Details about recent configuration changes, if applicable16950ua.bk Page 47 Thursday, August 27, 1998 11:55 AM