3Com 3101 Manual

Also see for 3101: Reference guide User guide User guide Guide User guide

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3Com 3101 Manual Manual pdf 43 page image

Ring Groups 43b When the call is answered, tell the user the Call Park extensionnumber, for example 6018.c Hang up.The user dials the Call Park number and the system connects the callautomatically.3 To retrieve a parked call yourself:a Pick up the handset of any telephone on the system.b Dial the Call Park extension that was assigned to the call.The system connects you to the parked call.Ring Groups Your administrator can establish formal and informal call centers so thatincoming calls can be directed to several telephones that have beenassociated into ring groups.A call center is a general term that refers to any system that acceptsincoming calls to a site, ensures that those calls are sent to the properdestination within the site, and manages database records on call activityand distribution. The call center can be used, for example, as a help desk,a reservations counter, an information hotline, or a customer servicecenter.Incoming calls that arrive at your company can go either to:■ Your extension and the call coverage point you have set up.■ A ring group that follows the call coverage path assigned by anadministrator for that group.A ring group is a group of telephone extensions that are configuredunder a virtual extension. Your administrator can configure the ringgroup so that an incoming call to the virtual extension rings on all thetelephones in the ring group simultaneously or in sequence.Ring GroupInteraction WithOther FeaturesThis section describes how participation in a ring group interacts withother telephone features. Note the following considerations:■ A ring group call can be added to a conference. The member receivingthe call can conference with another extension or with another ringgroup. Both announced and unannounced conferences are supported(see Setting up a Conference Call).