3Com 3C16735A - OfficeConnect Switch User Manual

Contents

30O BTAINING WARRANTY S ERVICECustomer must contact a 3Com Corporate Service Center or an Authorized 3ComService Center within the applicable warranty period to obtain warranty serviceauthorization. Dated proof of purchase from 3Com or its authorized reseller maybe required. Products returned to 3Com's Corporate Service Center must bepre-authorized by 3Com with a Return Material Authorization (RMA) numbermarked on the outside of the package, and sent prepaid and packagedappropriately for safe shipment, and it is recommended that they be insured orsent by a method that provides for tracking of the package. The repaired orreplaced item will be shipped to Customer, at 3Com's expense, not later thanthirty (30) days after 3Com receives the defective product.Dead- or Defective-on-Arrival. In the event a product completely fails to functionor exhibits a defect in materials or workmanship within the first forty-eight (48)hours of installation but no later than thirty (30) days after the date of purchase,and this is verified by 3Com, it will be considered dead- or defective-on-arrival(DOA) and a replacement shall be provided by advance replacement. Thereplacement product will normally be shipped not later than three (3) businessdays after 3Com’s verification of the DOA product, but may be delayed due toexport or import procedures. When an advance replacement is provided andCustomer fails to return the original product to 3Com within fifteen (15) daysafter shipment of the replacement, 3Com will charge Customer for thereplacement product, at list price.3Com shall not be responsible for any software, firmware, information, ormemory data of Customer contained in, stored on, or integrated with anyproducts returned to 3Com for repair, whether under warranty or not.ADDITIONAL SERVICES:Telephone Support. This OfficeConnect® product comes with telephone technicalsupport for ninety (90) days. The ninety (90) day period begins on the date ofCustomer's product purchase.The telephone technical support is available from 3Com from 9 a.m. to 5 p.m.,local time, Monday through Friday, excluding local holidays. Telephone technicalsupport is limited to the 3Com products designated above and may includeassistance with installation, product specific configuration, and identification ofequipment problems. Please refer to the Technical Support appendix in the UserGuide for telephone numbers.Response to requests for telephone technical support will be in the form of areturn call from a 3Com representative by close of business the following businessday.To qualify for this 90 days of telephone technical support, you must register onthe 3Com Web site at http://support.3Com.com/index.htm, and provide your dateof purchase, product number, and serial number. 3Com reserves the right tomodify or cancel this telephone support offering at any time, without advancenotice. This offer is not available where prohibited or restricted by law.3Com’s Web and Bulletin Board Service are available at no charge, and providesoftware and firmware upgrades, a bug list, and technical information about3Com products.WARRANTIES E XCLUSIVEIF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BEREPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'SOPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOINGWARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHERWARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACTOR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDINGWARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITHDESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLYDISCLAIMED. 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSONTO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING ANDEXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THEPRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRDPERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, ORANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BYACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.LIMITATION OF LIABILITYTO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT(INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT,SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE ORPROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHERFINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTIONOF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEENADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO3C16734_Booklet.book Page 30 Tuesday, July 13, 1999 11:05 AM