Support from 3Com 83Support from 3Com If you are unable to obtain assistance from the 3Com online technicalresources discussed earlier in this appendix, or from your networksupplier, 3Com offers a range of support services. Purchase of a supportcontract gives you priority response and is typically more cost effectivethan purchasing service for a specific incident. To find out more aboutyour support options, e-mail or call the 3Com technical support servicesat the location nearest you.Internet Support Some 3Com regions offer an Internet support service. To access thisservice for your region, use the appropriate URL or e-mail address fromthe list below.Asia, Pacific RimFrom this region, e-mail:apr_technical_support@3com.comEurope, Middle East and AfricaFrom this region, enter the URL:http://emea.3com.com/support/email.htmlLatin AmericaSpanish speakers, enter the URL:http://lat.3com.com/lat/support/form.htmlPortuguese speakers, enter the URL:http://lat.3com.com/br/support/form.htmlEnglish speakers, e-mail:lat_support_anc@3com.comTelephone Support When you contact 3Com for assistance, have the following informationready:■ Product model name, part number, and serial number■ A list of system hardware and software, including revision levels■ Diagnostic error messages■ Details about recent configuration changes, if applicableDUA1770-9AAA04.book Page 83 Monday, April 14, 2003 11:33 AM
