3Com CoreBuilder 9000 Installation Manual

Also see for CoreBuilder 9000: Getting started guide Installation guide Command reference guide Device View User Guide Quick start guide

Contents

21Support from Your Network SupplierIf you require additional assistance, contact your network supplier.Many suppliers are authorized 3Com service partners who arequalified to provide a variety of services, including network planning,installation, hardware maintenance, application training, and supportservices.When you contact your network supplier for assistance, have thefollowing information ready:■ Product model name, part number, and serial number■ A list of system hardware and software, including revision levels■ Diagnostic error messages■ Details about recent configuration changes, if applicableIf you are unable to contact your network supplier, see the followingsection on how to contact 3Com.Support from 3ComIf you are unable to obtain assistance from the 3Com online technicalresources discussed earlier in this appendix, or from your networksupplier, 3Com offers a range of support services. Purchase of asupport contract gives you priority response and is typically more costeffective than purchasing service for a specific incident. To find outmore about your support options, e-mail or call the 3Com technicalsupport services at the location nearest you.GBICP2_2march03.fm Page 21 Wednesday, March 12, 2003 2:35 PM