Online Technical Services 21Online Technical Services3Com offers worldwide product support 24 hours a day,7 days a week, through the following online systems:n World Wide Web siten 3Com FTP siten 3Com Bulletin Board Service (3Com BBS)n 3ComFactsSM automated fax serviceWorld Wide Web SiteAccess the latest networking information on the3Com Corporation World Wide Web site by enteringthe URL into your Internet browser:http://www.3com.com/This service provides access to online support informationsuch as technical documentation and software library, aswell as support options ranging from technical educationto maintenance and professional services.3Com FTP SiteDownload drivers, patches, software, and MIBs across theInternet from the 3Com public FTP site.To connect to the 3Com FTP site, enter the followinginformation into your FTP client:n Hostname: ftp.3com.com (or 192.156.136.12)n Username: anonymousn Password: A user name and password are not needed with Webbrowser software such as Netscape Navigator andInternet Explorer.3Com Bulletin Board ServiceThe 3Com BBS contains patches, software, and drivers for3Com products. This service is available through analogmodem or digital modem (ISDN)To reach the service by analog modem at a data rate of upto 53,333 bps, set your modem to 8 data bits, no parity,and 1 stop bit and dial 1 847 262-6000 to connect.For faster access (up to 64 Kbps), ISDN users can dial thesame number using a digital modem.