Appendix CTechnical Support3Com provides easy access to technical support information through a variety of services. Thisappendix describes these services.Automated Fax Service3Com’s interactive fax service, 3ComFacts SM , provides technical information on 3Comproducts 24 hours a day, seven days a week. To access this service, dial 1-(408)-727-7021 fromanywhere in the world using your touch tone telephone. In Europe, call (44) 442 278279.Free local access is available within the following countries by using the numbers listed:France 05 90 81 58Germany 0130 81 80 63Italy 1678 99085Netherlands 06 0228049Sweden 020 792954U.K. 0800 626403Within this service, you may choose to access CardFacts SM , containing adapter information, orNetFacts SM , containing network system product information.n CardFacts provides adapter installation diagrams, configuration drawings, troubleshootinginstruction, and technical articles. Document 9999 provides you with an index of adapterdocuments.n NetFacts provides data sheets and technical articles on 3Com’s hub, bridge, router,terminal server, and software products. Document 8888 provides you with an index ofsystem product documents.On-line Technical ServicesYou can access the following on-line services for software updates, drivers, technical tips, andproduct information.3Com Product Information ServiceAsk3Com SM is a CompuServe SM -based service containing patches and drivers, technical articlesabout all 3Com products and an interactive forum for technical questions. To use Ask3Com,you need a CompuServe account. Log in to CompuServe, type GO THREECOM and press[Enter] to see the Ask3Com main menu.