3Com OfficeConnect 3C857 User Manual

Also see for 3CRWE51196 - OfficeConnect Wireless Cable/DSL Gateway: Using Setting up Installation guide Supplementary guide User guide

Contents

3Com OfficeConnect 3C857 User Manual Manual pdf 80 page image

80 CHAPTER 6: T ROUBLESHOOTING1 Remove power from the Gateway and disconnect the Cable/DSL modemand all your computers, except for the one computer with the softwareimage.2 You will need to reconfigure this computer with the following static IPaddress information:■ IP address: 192.168.1.2■ Subnet mask: 255.255.255.0■ Default Gateway address: 192.168.1.13 Restart the computer, and re-apply power to the Gateway.4 Using the Web browser on the computer, enter the following URL in thelocation bar:http://192.168.1.1.This will connect you to the Microcode Recovery utility in the Gateway.5 Follow the on-screen instructions. Enter the path and filename of thesoftware image file.6 When the upload has completed, the Gateway will restart, run theself-test and, if successful, resume normal operation. The Alert LED willgo out.7 Refer to the Installation Guide to reconnect your Gateway to theCable/DSL modem and the computers in your network. Do not forget toreconfigure the computer you used for the software upload.If the Gateway does not resume normal operation following the upload,it may be faulty. Contact your supplier for advice.Frequently AskedQuestionsHow do I reset the Gateway to Factory Defaults?See “Forgotten Password and Reset to Factory Defaults” onpage 76.How many computers on the LAN does the Gateway support?A maximum of 253 computers on the LAN are supported.How many wireless clients does the Wireless Cable/DSL Gatewaysupport?A maximum of 32 wireless clients are supported.