3Com OfficeConnect 3CRWE254G72 User Manual

Also see for OfficeConnect 3CRWE254G72: Installation Steps

Obtaining Support for your Product34M101703V10Software Upgrades are the software releases that follow the software versionincluded with your original product. In order to access upgrades and relateddocumentation, you must first purchase a service contract from 3Com or yourreseller.A.5 Contact Us3Com offers telephone, e-mail and internet access to technical support and repairservices. To access these services for your region, use the appropriate telephonenumber, URL or e-mail address from the list below. You will find a current directoryof support telephone numbers posted on the 3Com web site athttp://csoweb4.3com.com/contactus/A.6 Telephone Technical Support and RepairTo obtain telephone support as part of your warranty and other service benefits, youmust first register your product at http://eSupport.3com.com/When you contact 3Com for assistance, please have the following information ready:• Product model name, part number, and serial number• A list of system hardware and software, including revision level• Diagnostic error messages• Details about recent configuration changes, if applicableTo send a product directly to 3Com for repair, you must first obtain a returnauthorization number (RMA). Products sent to 3Com, without authorization numbersclearly marked on the outside of the package, will be returned to the senderunopened, at the senderís expense. If your product is registered and under warranty,you can obtain an RMA number online at http://eSupport.3com.com/. Firsttime users will need to apply for a user name and password.Telephone numbers are correct at the time of publication. Find a current directory ofsupport telephone numbers posted on the 3Com web site athttp://csoweb4.3com.com/contactus/