138 EL3060 CONTINUOUS GAS ANALYZERS | OI/EL3060-EN REV. ANotify serviceWho should you contact for further help?Please contact your local service representative. For emergencies, pleasecontactABB Service,Telephone: +49-(0)180-5-222 580, Telefax: +49-(0)621-381 931 29031,E-mail: automation.service@de.abb.comBefore you notify service …Before you notify service because of a malfunction or a status message,please check whether there actually is an error and whether the gas analyzeris actually operating out of specifications.When you notify service …If you call Service because of a malfunction or a status message, please statethe following:• The production number (F-No.) of the gas analyzer – you will find it onthe type plate and in the analyzer data sheet;• The software version of the gas analyzer – you will find it in the analyzerdata sheet and in the menuMaintenance Diagnosis Instrument Info;• An exact description of the problem or the status as well as the numberof the status message.This information will enable the service personnel to help you quickly.Have the analyzer data sheet (see page 33) ready – it contains importantinformation that will help the service personnel to find the cause of the mal-function.When you return the gas analyzer to the service department …CAUTIONWhen you return the gas analyzer to the service department, e.g. for re-pair, please state which gases have been supplied to the gas analyzer.This information is needed so that service personnel can take any requi-site safety precautions for harmful gases.
