ABS ABT-2020MP Owner's Manual
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Part number 20079, Rev 03RECEIVINGYour unit was built, packaged, and inspected with extreme care. We shipped it to you usingcarriers we trust with a proven track record of careful handling, good customer service, and ontime delivery. Unfortunately, regardless of all of these efforts sometimes accidents happen andoccasionally those accidents result in shipping damage. When the carrier picked up themerchandise from us, they assumed responsibility for its condition en route to you. Thus, anyclaims for shipping damage must be filed with the carrier. Like anybody else, carriers don’t liketo pay out on insurance claims, so their claims procedures and requirements are veryrestrictive. You should consult the carrier’s website for their specific claims procedures. Youshould also know that time is of the essence.There are two general types of shipping damage. The first is visible damage. This type ofdamage includes visible loss, damage, shortage or any external evidence of loss or damage thatis visible at time of delivery. This type of damage must be noted in detail on your deliveryreceipt. Make sure the driver signs and dates the delivery receipt, acknowledging thedamage. This has to happen at the time of delivery or it won’t happen at all. Keep a copy foryour records and send another to the carrier’s damage claims department along with a formalrequest for an inspection report. Follow up with a phone call. Their contact information can befound on the carrier’s web site.The second type of shipping damage is concealed damage. This type of damage will probablynot be apparent at time of delivery and may not be discovered until unpacking and inspectingthe unit. Remember, time is of the essence here. You should unpack and inspect the unit assoon as possible. Each day that passes reduces the likelihood that the carrier will pay the claim.As soon as the concealed damage is discovered, stop unpacking and retain all packingmaterials. Contact the carrier by phone to report the claim. Note the date and time andperson you spoke with. Get a claim number. Follow up with a written letter referencing theclaim number and including a formal request for an inspection. Again, consult the carrier’swebsite for specific claim instructions and follow them precisely.AS STATED ABOVE, THE CARRIER IS YOUR SOLE SOURCE FOR SATISFACTION OF A DAMAGECLAIM. UNDER NO CIRCUMSTANCES SHOULD THE MERCHANDISE BE RETURNED TO THEMANUFACTURER. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. |
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