21188.2 Troubleshooting the Accu-Chek Aviva Expert MeterDisplay Shows Possible Cause(s) Possible Solution(s)The display is blankor the meter willnot turn on.j Batteries are dead. j Install new batteries. See Chapter 7, Care andMaintenance.j Display is damaged. j Call the Accu-Chek Enquiry Line on 1800 251 816.j Meter is defective. j Call the Accu-Chek Enquiry Line on 1800 251 816.j Extreme temperature – thetemperature is outside themeter operating range.j Move the meter to an area with proper temperature.Wait 5 minutes before turning the meter on. Do notartificially heat or cool the meter.Above HyperWarning Limitj Your test result is above thehyper warning limit set in themeter.j Treat your high blood glucose as recommended byyour healthcare professional.j Consider checking bG, ketones, and insulin.Beep/Vibrate Off j Beep and Vibrate settingscannot be turned off at thesame time.j Ensure that either the Beep or Vibrate setting isturned on. See Chapter 5, Changing Meter Settings.50839_06434240002.indb 211 7/2/12 3:26 PM
