28GB5.2 frequently asked QuestionsQuestion 1. When I try to disconnect the USB device, I keep on getting “Thedevice ‘Generic volume’ cannot be stopped right now. Try stopping the deviceagain later.” message, what should I do?Close any program that might be accessing data on the player, including Windows®Explorer. If it does not work, close all programs and wait for another 20 seconds,then try the green arrow icon again. If it still does not work, you should shut down theplayer and disconnect the USB cable.Question 2. I find new file names and folder names that I never created beforeor they have strange gibberish names.Most likely, the player’s file allocation table (FAT) has been corrupted. This might bedue to the player shutting down (due to low battery power) while reading or writingto your computer by the USB connection. Windows and Macintosh often write extrafiles to the hard disk such as finder.def or System volume info. These are normal andwill not do any harm to the player.Question 3. I used my player to transfer files back and forth between differentcomputers. Will defragmenting the player hard disk do any harm to it?Defragmenting the player hard disk may be useful after having transferred many filesto and from the player. It is never harmful to use the defragment on the player. Makesure no other programs are running while using the Windows® defragment utility.Make sure you have connected the player with the external power adapter duringthis procedure.Question 4. My files have disappeared from the player.Make sure that you browse your files via the correct browser mode which meanscorrect filtered views such as Photos, Music, or Movies.Question 5. During power on, why does the TV will have a short flashing, bluescreen or screensaver?This is normal, when the system initializes, it will setup the corresponding parametersso it can output the correct video signal to the TV, during the initializing time, the TVwill receive incorrect signals or the signals will not be stable and will cause the TVscreen to flash, some TV’s will treat this as no signal, and will display a blue screenor screensaver.