ACN IRIS X User Manual

Also see for IRIS X: Quick start guide User manual User manual Quick start guide Quick installation guide

Contents

ACN IRIS X User Manual Manual pdf 47 page image

TroubleshootingPlease visit our website, acndigitalsupport.com, for the most up-to-date information on the IRIS X, including Installation,Features, Applications, System Settings, Advanced Features and Troubleshooting.I’m having problems installing my phone1. Ensure installation was performed correctly and completely. (See Quick Installation Guide)2. The ACN IRIS X requires a router. ACN recommends the Cisco Linksys E-1200. The IRIS X has twoEthernet ports. Connect the Ethernet port before powering on the IRIS X. One port is labeled Network, theother PC. The Network port should be connected to the router. A PC or other end device can be connectedto the PC port if desired. Verify your Internet connection is working properly by browsing to your favoritewebsite with a computer.3. Check your power source. Check to ensure the power adapter is securely connected to the back of the IRISX. If the power adapter is plugged into a surge protector or power strip, make sure the power to the surgeprotector is switched on. Make sure the Home Button light is illuminated or flashing.4. Allow sufficient time for initial setup. Initial setup should be performed with the IRIS X connected to a wiredconnection. The initial setup may take 10-20 minutes to complete depending on your Internet speed. Thephone may reboot 2-3 times. The phone may present a Setup screen and/or Firmware Upgrade screen. Noyou interaction is needed in these screens. The phone may present a calibration screen. Make sure tocomplete the calibration steps when presented. Please do not disconnect your IRIS X or attempt to makecalls until installation is complete. Installation is complete when your phone number is shown in green on thehome screen Info widget.5. Installation of the IRIS X is complete when the Info widget on the Home screen shows a green icon on thetop right and you have an IP address in the bottom line of the Info widget.Phone does not recognize input on the touch screenScreen Calibration allows adjustment of the touch sensitive screen so that when you make a selection on the screen,the phone correctly recognizes the selection.1. For best performance, use the stylus with the IRIS X. The stylus is designed to provide an optimal experiencewith the IRIS X touch screen.2. When the IRIS X Video Phone has been idle for some time, you may experience a slight delay when youinitially press the screen to initiate an action.3. If there is no response, it is possible the screen needs calibration which can be performed by following thecalibration steps.a. Method 1: Go to Menu – System Settings – Maintenance – Factory Functions – Touch ScreenCalibration. Follow the on screen instructions.b. Method 2: If the Method 1 above does not correct the issue, use this method. Press and hold theHome button for approximately 1 second, then press and hold the Home button for 10 seconds.Upon releasing the Home button after 10 seconds, the Touch Screen calibration utility will bepresented. (You may have to repeat this process to access the Calibration screen.) Once thecalibration screen is displayed, touch the cross hairs in each of the five locations displayed on thescreen with the stylus, then press the Home button to complete the calibration.4. If too many applications or widgets are open, the IRIS X may become sluggish or lose registration. Amaximum of 10 total widgets can be open at any one time. Only 3 instances of each widget can be open,with the exception of the Contacts widget which only permits one instance. To close a widget, press and holdon the widget until the close option appears and press the close option.