ACN NBN User Manual
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Page 1 of 8User GuideSet up your new ACN nbn™ Broadband service©2018 ACN Inc. All rights reserved ACN Pacific Pty Ltd ABN 85 108 535 708 www.acnpacific.comMKTG-89 - HFC - TP-Link WR841N - 13.11.2018Welcome to your new ACN nbn™ Broadband ServiceThis guide details the steps to follow when setting up and installing your new ACN nbn™ equipment.If you ordered an ACN nbn™ + Phone Bundle service you should have also received an ACN VoIP package, which includesthe equipment required to set up the phone component of your nbn™ + Phone service. This includes a separate user guidefor the VoIP service. It is important that you complete the set-up of your ACN nbn™ Broadband service prior to attemptingthe set-up of the Phone component of your Service. For further details, refer to the VoIP Phone Service User Guide.Ensure a NBN Co supplied Network TerminationDevice (NTD) has been installedThis device, installed by a NBN Co technician, providesconnectivity to the nbn™ HFC network. It will be a free-standing device as per the diagram to the side.Check that your NTD is powered on and has anactive nbn™ network connectionConfirm that all 5 GREEN LED lights are on. If thePower LED is not lit, check that the NTD’s power lead isconnected to a power socket that is turned on, and thePower switch on the back of the NTD is switched to ON.If the Power LED light is on, but the other LED lights areoff, press the reset button on the back of the NTD, andwait 10 minutes for the NTD to reset. If the LED lightsare still not on after resetting the NTD and waitingthe 10 minutes, please refer to the TroubleshootingSection of this Guide..Check that you have received an email from ACNadvising that your nbn™ service is active.This is sent to the email address provided at sign-up,approximately 1-2 business days after the NBN CoTechnician has completed the installation work. Thisemail confirms that your new ACN nbn™ BroadbandService is ready for set up.Important Note: If you attempt to set up your service immediately after a NBN Co Technician completes theirinstallation work in your home or office (i.e. before you have received the nbn™ service is active email,) yourservice may not work.Before you start setting up your ACN nbn™ Broadband there are three important points we needyou to check. Without these, your new service may not work.123Set-up Check ListPowerportEthernetportCoaxportResetbutton PowerswitchNBN Utility BoxPowerOutletWall OutletInside Your PremisesCoaxialCableSplitterNBN Connection BoxConnection to PayTV or existing CableInternet ServicesOutside Your Premises |
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