ACN NBN User Manual
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Page 6 of 8User GuideSet up your new ACN nbn™ Broadband service©2018 ACN Inc. All rights reserved ACN Pacific Pty Ltd ABN 85 108 535 708 www.acnpacific.comMKTG-89 - HFC - TP-Link WR841N - 13.11.20186.5.4.3.2.1.TroubleshootingNONOGREAT!Enjoyyour ACNBroadbandNOCheck that the Power is switched on at thepower outlet/wall socket and the Powerbutton on the back of the Router is on.If both are on and the service is still notworking move to Step 6NO NOYESAre all 5 LED lights on theNBN NTD all GREEN?YESIs the Power LED lighton the front of the TP-LINKRouter GREEN?YESIs the WAN LED light onthe TP-LINK Router GREENand the UNI-D light (forthe corresponding UNI-Dport you plugged yourEthernet cable into) on theNBN Co NTD GREEN?YESAre you trying toconnect via Wi Fi?There is a problem with your connectionbetween the Router and the NBN NTD.If possible, try an alternative Ethernetcable between the two devices. If this stilldoes not work, try resetting the Routerby disconnecting the power cable for 5minutes. Reconnect and wait a few minutesto see if the Router configures. If the LEDlights still fail to turn on, please move toStep 6.Is the Wireless LED lighton the TP-LINK RouterGREEN?Try re-entering the SSIDand Password for thenetwork on your deviceYESbut Wi-Fi stillnot workingNO Try resetting the Router and/or yourdevice (as per Stage 3 above)Is the LAN LED light on the TP-LINK Router GREEN?YESPlease contact ACNCustomer ServiceNOYESIs it working?Is it working?Is the NTD powercable connectedto a socket andturned on?YESNOReset the NTDby pressing theReset button onthe back of theNTD and waitingfor 10 minutes. |
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