16 Copyright © Acronis, Inc., 2000-20091.6. Hardware requirementsThis section lists the minimum and recommended hardware requirements to install and run AcronisBackup & Recovery 10 components.Acronis Backup & Recovery 10 Management ConsoleItem Minimum requirements RecommendedComputer processor Modern processor, 800 MHz or fasterItanium platforms are not supported1 GHz 32-bit (x86) or 64-bit (x64)processorSystem memory 128 MB 512 MB or moreScreen resolution 800*600 pixels 1024*768 pixels or higherInstallation disk space 50 MBOther hardware MouseCD-RW, DVD-RW, drive for bootablemedia creationAcronis Backup & Recovery 10 Agent for WindowsItem Minimum requirements RecommendedSystem memory 256 MB 512 MB or moreInstallation disk space 100 MB1.7. Technical supportAs part of a purchased annual Support charge you are entitled to Technical Support as follows: to theextent that electronic services are available, you may electronically access at no additional charge,Support services for the Software, which Acronis shall endeavor to make available twenty four (24)hours a day, seven (7) days per week. Such electronic services may include, but are not limited to:user forums; software-specific information; hints and tips; bug fix retrieval via the internet; softwaremaintenance and demonstration code retrieval via a WAN-accessible FTP server; and access to aproblem resolution database via Acronis customer support system.Support shall consist of supplying telephone or other electronic support to you in order to help youlocate and, on its own, correct problems with the Software and supplying patches, updates and otherchanges that Acronis, at its sole discretion, makes or adds to the Software and which Acronis makesgenerally available, without additional charge, to other licensees of the Software that are enrolled inSupport.Upon mutual agreement by both parties, Acronis shall:(i) supply code corrections to you to correct Software malfunctions in order to bring such Softwareinto substantial conformity with the published operating specifications for the most current versionof the Software unless your unauthorized modifications prohibit or hamper such corrections or causethe malfunction;or (ii) supply code corrections to correct insubstantial problems at the next general release of theSoftware.More information about contacting Acronis Technical Support is available at the following link:http://www.Acronis.com/enterprise/support/
