12 Copyright © Acronis, Inc., 2000-2009* - an FTP-server must allow passive mode for file transfers. Data recovery directly fromFTP-server requires the archive to consist of files no more than 2GB in size. It isrecommended that you change the source computer firewall settings to open ports 20and 21 for both TCP and UDP protocols and disable the Routing and Remote AccessWindows service.** - Burned rewritable discs cannot be read in Linux without kernel patch.1.5 License policyAcronis True Image for Microsoft Small Business Server licensing is based on number ofservers on which Acronis True Image Agent and/or Acronis True Image for MicrosoftSmall Business Server local version are to be installed. This means you need one licensefor each server you are going to backup, whether you will control it on-site (with the localprogram version) or remotely (using Acronis True Image Agent), or use both ways ofcontrol. The number of Acronis True Image Management Console, Acronis Group Serverand Acronis Backup Server installations is not counted.Acronis Universal Restore is an option to Acronis True Image for Microsoft Small BusinessServer and has its own serial number.1.6 Technical supportAs part of a purchased annual Support charge you are entitled to Technical Support asfollows: to the extent that electronic services are available, you may electronically accessat no additional charge, Support services for the Software, which Acronis shall endeavorto make available twenty four (24) hours a day, seven (7) days per week. Such electronicservices may include, but are not limited to: user forums; software-specific information;hints and tips; bug fix retrieval via the internet; software maintenance and demonstrationcode retrieval via a WAN-accessible FTP server; and access to a problem resolutiondatabase via Acronis customer support system.Support shall consist of supplying telephone or other electronic support to you in order tohelp you locate and, on its own, correct problems with the Software and supplyingpatches, updates and other changes that Acronis, at its sole discretion, makes or adds tothe Software and which Acronis makes generally available , without additional charge, toother licensees of the Software that are enrolled in Support. Upon mutual agreement byboth parties, Acronis shall: (i) supply code corrections to you to correct Softwaremalfunctions in order to bring such Software into substantial conformity with thepublished operating specifications for the most current version of the Software unlessyour unauthorized modifications prohibit or hamper such corrections or cause themalfunction; or (ii) supply code corrections to correct insubstantial problems at the nextgeneral release of the Software.More information about contacting Acronis Technical Support is available at the followinglink: http://www.acronis.com/support/
