Dual Link 19Service and Warranty:Service:If you require assistance with the installation, operation, or application of your ADSTechnologies, Inc. product there are several options available to you as describedin the technical support section of this manual. Your primary source for informationand assistance is always your computer store or computer parts dealer. If yourADS product needs repair or replacement, contact your dealer for on-site repairservice.The ADS Technologies technical support and customer service staff can aid insolving many problems. Our technical support department is available to repairany ADS Technologies product. You or your dealer must return products to ourfactory for repair or warranty replacement.Return/Replacement:If you need to return your ADS Technologies product you should return the productdirectly to the dealer or store where you purchased the product. Each individualcomputer store or dealer sets product returns policies for their customers. ADSTechnologies, Inc. cannot be responsible for the actions or policies set by ourdealers. If you desire to return the product for a refund, you must get the refundfrom the dealer or store you purchased the product from. If you purchased theproduct directly from ADS please see the “Terms and Conditions of Sale” on thereverse side of your sales invoice.Returns to ADS Technologies, Inc. are for repair or warranty replacement only. Ifyou need to return product to ADS Technologies, Inc. for repair or replacementyou must follow these steps:1. Call our Technical Support department at (562) 926-4338 in the USA or +353-61-702042 in Europe to obtain a Return Merchandise Authorization (RMA) num-ber.2. The RMA number is valid for 30 days.3. Ship the product to the ADS factory with the RMA number marked on the insideand outside of the package. If there is no RMA number on the package or theRMA number has expired, the shipment will be refused. ADS will not be liable forlost or mis-shipped products.4. Replacement product cannot be shipped to you until the defective product hasbeenreceived by ADS.5. Once the product is received at the factory it will be tested and then repaired orreplaced.