21Service & Spare PartsIf after carrying out the necessary checks there is still a fault with yourappliance please contact your local AEG Service Force Centre.In guarantee customers should ensure that the suggested checkshave been made as the engineer will make a charge if the fault isnot a mechanical or electrical breakdown.Please note that proof of purchase is required for in-guarantee servicecalls.Service & Spare PartsIf you require a service engineer or wish to purchase spare parts,contact your local AEG Service Force Centre, by telephoning08705 929 929Help us to help youPlease determine your type of enquiry before telephoning. When youcontact us we need to know.1. Your name, address and post code.2. Your telephone number.3. Clear and concise details of the fault.–What is the fault?–When does the fault occur?4. The model, production number and product identification number.5. Date of purchase.This information can be found on the rating plate, so you have thesenumbers to hand we recommend you write them below.Model .............................................PNC no. ..............................................S no. .............................................Customer careFor general enquiries regarding your AEG appliance, or for furtherinformation on AEG products please contact our Customer CareDepartment below or visit our website at www.aeghome.co.ukAEG Domestic Appliances55-77 High StreetSloughBerkshire SL 1 1DZTel: 08705 350350** calls to this number may be recorded for training purposes.