Aastra - 2830-002 85Use the Queue Depth KeyStep Action Result1.Press QueueDep.The Queue Depth displays.XML 04/06/1010:22amCIQ: 2 AOL: 1Night ServiceThe key enables a supervisor to manually activate the pilot's night callguide. A night call guide supports a call center at times when agents are not available.Typically, Call Route Scheduling parameters activate the night call guide duringanticipated down times, such as nights and holidays. With the Night Service feature,however, a supervisor can activate the night call guide in unusual circumstances, such asemergency situations, when agents are unexpectedly unavailable.OverflowThe key enables a supervisor to manually route all calls in queue to anyoverflow pilots. Until the supervisor cancels manual overflow, ACD continues to routeall calls to overflow pilots. To re-route calls back to the primary pilot, a supervisor mustcancel manual overflow.Call ForceThe key enables a supervisor to manually suspend the Wrap and Workcapabilities for all agents in the ACD pilot. All agent stations that are in a Work or Wrapstate are immediately available to receive calls.
