3 41-001505-00 REV00 – 04.2014IP Phone KeysKey Panel 6863i Handset  Line/Call Appearance Keys High Quality Speakerphone  Keypad Message Waiting Lamp  Mute Key Navigation/Select Keys  Volume Control Options Key  Speaker Key Goodbye Key  LCD Screen Hold Key  Programmable Keys   

software license agreement

Welcome

Phone Parts

IP Phone Keys

Key Description

Installation and Setup

Connecting to the Network and to Power

Connecting a Handset

Installation

Inserting the Key Card

Accessing Your Options via the Phone UI

Troubleshooting Solutions

Limited Warranty

Limited Warranty (Australia Only)

Warranty Repair Services

Aastra 6863i Installation Manual

administrator guide

chapters and appendices in this guide

chapter 1 overview

ip phone models

optional accessories

model 6730i ip phone

model 6731i ip phone

model 6735i ip phone

model 6737i ip phone

model 6739i ip phone

model 6753i ip phone

model 6755i ip phone

model 6757i and 6757i ct ip phones

model 6863i ip phone

i key description

model 6865i ip phone

model 6867i ip phone

model 9143i ip phone

6863i

tr-069 functionality support

handling dynamic parameters

firmware management

secured connection support

factory reset

appendix a - sample configuration

Overview

IP Phone Models

Optional Accessories

Model 6730i IP Phone

Model 6731i IP Phone

Model 6735i IP Phone

Model 6737i IP Phone

Model 6739i IP Phone

Model 6753i IP Phone

Model 6755i IP Phone

Model 6757i and 6757i CT IP Phones

Model 6863i IP Phone

Model 6865i IP Phone

Model 6867i IP Phone

Model 9143i IP Phone

Model 9480i and 9480i CT IP Phones

Firmware Installation Information

Firmware and Configuration Files

Configuration File Precedence

Multiple Configuration Server Support

Chapter 2 Configuration Interface Methods

Configuration Methods

Aastra Web UI

Configuration Files (Administrator Only)

Chapter 3 Administrator Options

Administrator Level Options

Aastra Web UI Options

Configuration File Options

Restarting Your Phone

Set Phone to Factory Defaults/Erase Local Configuration

Basic Settings

key mapping

directed call pickup

time and date

live dialpad

Account Configuration

advanced network settings

Line Settings

Softkeys, Programmable Keys, Expansion Module Keys

Action URI

Configuration Server Settings

Firmware Update Features

x Support

Troubleshooting

Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features

Network Settings

Advanced Network Settings

Global SIP Settings

Advanced SIP Settings (optional)

Real-time Transport Protocol (RTP) Settings

RTCP Summary Reports

Configuration Server Protocol

Chapter 5 Configuring Operational Features

Operational Features

Administrator Passwords

Defining an Emergency Dial Plan

Configurable Emergency Call Behavior

Time and Date

Backlight Mode

Display

Background Image on Idle Screen

Configurable Home/Idle Screen Modes

i Screen Saver

Picture ID Feature

Audio DHSG Headset

Configurable Bluetooth Support

Audio Transmit and Receive Gain Adjustments

Live Dialpad

Language

Minimum Ringer Volume

Locking/Unlocking the SAVE and DELETE keys

Local Dial Plan

Suppressing DTMF Playback

Filter Out Incoming DTMF Events

Call Waiting

Stuttered Dial Tone

XML Beep Support

Status Scroll Delay

Switch Focus to Ringing Line

Call Hold Reminder During Active Calls

Call Hold Reminder (on Single Hold)

Release Notes 3.3.1 Service Pack (SP)4

General Information

New Features in Release 3.3.1 SP4

UI Features

Additional Information

i Preferred Line Support

SIP Features

Configurable DNS Maximum Cache TTL Settings

configuration files

i Custom Background Image JPEG File Format Support

i Configurable Positioning of Programmed Softkeys

i Collapsing of Softkey Positions for Busy States

Additional Ring Tone Support

BLF In-Call Ring Splash Support

Web UI Lock Support

contacting aastra support

about this document

general information

additional information

i hard key reprogramming

sip features

broadsoft broadworks

ui features

i custom background image support

user guide

Requirements

Keypad Keys

Getting Started

Idle Screens

Incomplete Configuration

Methods for Customizing Your Phone

Phone Options via the Aastra Web UI

Phone Status

Phone Status via the Aastra Web UI

Customizing Your Phone

Set Audio

Appendix A - Time Zone Codes

User Password

Resetting a User Password

Emergency Dial Plan

Line Keys and Programmable Keys

Programmable Keys

Creating a Speed Dial Key

Editing Speed Dial Keys

Do Not Disturb (DND) Key

xml key

Flash Key

Sprecode Key

Park/Pickup Keys

Last Call Return Key

Call Forward Key

Speeddial/Xfer

Speeddial/Conf

Directory Key

Callers List Key

Redial Key

Conference Key

Transfer Key

Intercom Key

Services Key

Phone Lock Key

Paging Key

Save Key

None Key

Making Calls

Redial

Mute

Receiving Calls

Handling Calls

Transferring Calls

Conferencing Calls

Ending Calls

Managing Calls

Callers List

DND and Call Forward

Additional Features

Play Call Waiting Tone


Contents software license agreement Table Of Contents Welcome Phone Parts IP Phone Keys Key Description Installation and Setup Connecting to the Network and to Power Connecting a Handset Installation Inserting the Key Card Accessing Your Options via the Phone UI Troubleshooting Solutions Limited Warranty Limited Warranty (Australia Only) Warranty Repair Services	3 41-001505-00 REV00 – 04.2014IP Phone KeysKey Panel 6863i Handset  Line/Call Appearance Keys High Quality Speakerphone  Keypad Message Waiting Lamp  Mute Key Navigation/Select Keys  Volume Control Options Key  Speaker Key Goodbye Key  LCD Screen Hold Key  Programmable Keys    Previous Next / 25