2543-003 ITE Agent Phone Quick Reference

Aastra ITE Agent Quick Reference

contact information

Chapter 1 Basic Information

Aastra

Feature Button Lamps

System Voice Prompts

Place a Call

Dial with Abbreviated Dial

Chapter 2 Phone Settings

Headset Volume

Set the Ringer Tone

Chapter 3 Features

Dial an Abbreviated Dial Number

Use Answer Release

Use Auto Dial

Busy Override

Buzz/Status

Answering a Buzz Call from a Status User

Callback - Busy/No Answer (Internal Calls)

Use Automatic Callback

Return a Selected Callback When You Have More Than One

Set Up Call Forward

Call Mark

Pick Up a Parked Call from Any Phone

Pick up a Call as Member of a Call Pickup Group

Call Waiting

Accept a Call Waiting with Call Hold

Return to the Party on Hold (Call Hold)

Alternate Between Calls (Normal Hold)

Conference up to Seven Parties

Return to the Conference if a Dialed Number is Busy or Unanswered

Data Calls

Display Feature

Do Not Disturb

Group Listen

Rejoin the Conference - Internal Line Busy

Hands-Free Auto-Answer

Answer a Call with Hands-Free Auto-Answer

Call Hold Type

Normal Hold Type

Initiate a Hotline Conference Call

Intercom

Answer an Intercom Call

Enter a Meet-Me Conference

Transfer an Outside Call to a Meet-Me Conference

Use Privacy Release

Use Callback Queuing

Cancel the Callback

Transfer

Rejoin the Original Party if the Destination is Busy or Unanswered

Chapter 4 ACD Features

Sign On State

Manual Sign On with Agent ID Number and Password

ACD Sign Off

Phone Display for Current Agent Statistics

Calls In Queue Display

Cancel Force

Overflow

Cancel Reroute while Activating

Cancel Send to Me

Cancel Work

Cancel Automatic Wrap Manually

Chapter 5 Centergy® Reporting Application Features

View Messages

Phone Display for Supervisor Alert

Delete a Complete Transact Code

Activate Agent Unavailable

Chapter 6 Phone Tests

Key Lamps Test

System Tone Tests

Chapter 7 Feature Codes

Appendix I Glossary

ITE Agent