Aastra Venture IP Telephone System System Manual

Also see for VentureIP 480i: Release notes Administrator's guide Specifications Release note Administrator's guide

Contents

Aastra Venture IP Telephone System System Manual Manual pdf 21 page image

Model Venture IP 480i System Guide 19TroubleshootingTroubleshootingMusic on hold is not workingEnsure that a music source is plugged into the MOH port and that thevolume is set to 50%. Verify that the source is working by connecting aheadset to the source's output. Check the Venture IP Gateway configurationmenu to ensure that this feature is enabled.The external page attached to Venture IP Gateway is not workingCheck the Venture IP Gateway configuration menu to ensure that thisfeature is enabled.AutoAttendant doesn’t answer incoming callsCheck the Venture IP Gateway configuration menu to ensure that the correctcalling parameters are configured.There’s a fast busy signal when trying to make external callsA fast busy indicates that all lines of the Venture IP Gateway are currently inuse. Wait and try your call later.All the phones in a paging zone are not receiving pagesEnsure that all phones are on-hook and that the Do Not Disturb feature isdisabled.Groups are defined, but they weren’t addedEnsure the Primary DN is 300 or higher.There's no dial tone on the phone when plugged into the Bypass portAn analog telephone connected to the Bypass port works only when poweris removed from the Venture IP Gateway. Ensure that power is removed fromVenture IP Gateway. Also ensure that a phone line is connected to LINE 4 ofthe Venture IP Gateway.Voicemail messages don’t forward to emailEnsure that the SMTP IP Address is setup.Acknowledgements• This product includes software developed by the OpenSSL Projectfor use in the OpenSSL Toolkit (http://www.openssl.org/).• This product includes cryptographic software written by Eric Young(eay@cryptosoft.com).

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