Troubleshooting (Need Assistance?) I-3Main instructions:To fill in this “Technical Support Form”, refer to the step-by-step instructions given below:1*. MODEL: Note the model number given in your user’s manual.Example: KV8-MAX32*. Motherboard model number (REV): Note the motherboard model number labeled on themotherboard as “REV:*.**”.Example: REV: 1.013*. BIOS ID and Part Number: See the on screen message.4. DRIVER REV: Note the driverversion number indicated on theDEVICE DRIVER disk (if any) as“Release *.**”. For example:5*. OS/APPLICATION: Indicate theoperating system and applicationsyou are running on the system.Example: MS-DOS® 6.22,Windows® 98 SE, Windows® 2000, etc....6*. CPU: Indicate the brand and the speed (MHz) of your CPU.Example:(A) In the “Brand” space, write “Intel”; in the “Specifications” space, write “Pentium® 41.9GHz”.7. HDD: Indicate the brand and specifications of your HDD(s); specify if the HDD is using IDE1 orIDE2. If you know the disk capacity, indicate it and check (“”) “ ”; in case you give noindication, we will consider that your HDD is “IDE1” Master.Example: In the “HDD” space, check the box; in the Brand space, write “Seagate”; in theSpecifications space, write “ST31621A (1.6GB)”.8. CD-ROM Drive: Indicate the brand and specifications of your CD-ROM drive. Specify if it uses IDE1 or IDE2, and check (“”) “ ”; in case you give no indication, we will consider that yourCD-ROM is “IDE2” Master.Example: In the “CD-ROM drive” space, check the box, in the Brand space, write “Mitsumi”, in theSpecifications space, write “FX-400D”.9. System Memory (DDR SDRAM): Indicate the brand and specifications (DDR DIMM) of yoursystem memory. Such as Density, Description, Module Components, Module Part Number, CASLatency, and Speed (MHz).For example: In the Brand space, write “Micron”; in the Specifications space, write: Density:128MB, Description: SS 16 Megx72 2.5V ECC Gold, Module Components: (9) 16 Megx 8,Module Part Number: MT9VDDT1672AG, CAS Latency: 2, Speed (MHz): 200 MHz.Please give us the detailed information of your DDR SDRAM module; it will help us to simulate theproblems you met.10. ADD-ON CARD: Indicate which add-on cards you are absolutely sure are related to the problem.If you cannot identify the problem’s origin, indicate all the add-on cards inserted into your system.NOTE: Items between the “*” are absolutely necessary.User’s Manual