1IMPORTANT: You must keep your original retall receipt as proff of purchase.HAVE THIS ITEM NUMBER READY WHEN CONTACTING CUSTOMER SERVICE:517201Get ready to experience sound as you never have!Do not return this product to the store.Emall service@acebayou.com or call866-969-2603/931.359.2603 for trouble shooting advice.Thank you for purchasing the X Rocker! we know you willenjoy your X Rocker experience as much as we do.Welcome to the world of interactive audio. WIthyour new X Rocker you can now not only hear yourmusic but achually FEEL it. Whether you are listeningto music, watching a movie, or playing a game, youwill become a part of it.Need Help? Email: service@acebayou.com Web:www.thexrocker.com Phone: 866.969.2603