4-17 TroubleshootingOther Functions FailureIf other functions such as the CRT switch, HDMI switch, LAN connection, external microphone,external speaker, or USB 3.0, perform the following:1. Check if the drive is ok.2. Check if the test utility is ok.3. Swap the mainboard.BIOS ProblemsForget BIOS PasswordIf the user forgets the BIOS password, discharge CMOS by shorting the CMOS connector.Refer to Clearing the Password Check and BIOS Password on page 2-26.Random Loss of BIOS SettingsIf the computer is experiencing intermittent loss of BIOS information, perform the following:1. If the computer is more than one year old, replace the CMOS battery.2. Run a complete virus scan using up to date software to confirm the computer is virus free.3. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnectthe power and data cables between devices.4. If the BIOS settings are still lost, replace the cables.5. If HDD information is missing from the BIOS, the drive may be defective and should bereplaced.6. Replace the Motherboard.7. If the issue is still not resolved, refer to Online Support Information on page 8-2.Downloaded from www.Manualslib.com manuals search engine
