Troubleshooting 4-2TroubleshootingThis chapter contains information about troubleshooting common problems associated with thetablet.General InformationThe following procedures are a guide for troubleshooting computer problems. The step by stepprocedures are designed to be performed as described.NOTE:• The diagnostic tests are intended to test only Acer products. Non-Acer products, prototypecards, or modified options can give false errors and invalid system responses.• Do not replace a non-defective FRU.1. Obtain as much detail as possible about the problem.2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or byrepeating the operation that led to the problem.3. Use Table 4-1 with the verified symptom(s) to determine the solution.4. If the issue is still not resolved, see Online Support Information on page 8-2.Table 4-1. Verified SymptomsSymptoms SeePower on Issues Figure 4-1. Power On Issues on page 4-3No Display Issues Figure 4-2. No Display Issues on page 4-4LCD Picture Failure Figure 4-3. LCD Picture Failure on page 4-6Internal Keyboard Failure Figure 4-4. Internal Keyboard Failure on page 4-7Touchpad Failure Figure 4-5. Touchpad Failure on page 4-8Internal Speaker Failure Figure 4-6. Internal Speaker Failure on page 4-9Microphone Record Failure Figure 4-7. Microphone Record Failure on page 4-11Extend MIC and Speaker Failure Figure 4-8. Extend MIC and Speaker Failure on page4-12Motor Failure Figure 4-9. Motor Failure on page 4-13Servo Motor Troubleshooting Figure 4-10. Motor Calibration Flow on page 4-14USB Failure Figure 4-32. USB Failure on page 4-23Wireless Function Failure Figure 4-33. Wireless/BT Function Failure on page4-242-in-1 Card Function Failure Figure 4-34. 2-in-1 Card Function Failure on page 4-25Units Thermal Failure Figure 4-35. Unit Thermal Failure on page 4-26Cosmetic Failure Figure 4-36. Cosmetic Failure on page 4-27Other Functions Failure Page 4-28
