Chapter 4 101Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, ormodified options can give false errors and invalid system responses.1. Obtain the failing symptoms in as much detail as possible.2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeatingthe same operation.3. Use the following table with the verified symptom to determine which page to go to.Symptoms (Verified) Go ToPower failure. (The power indicator doesnot go on or stay on.)“Power System Check” on page 103.POST does not complete. No beep or errorcodes are indicated.“Power-On Self-Test (POST) ErrorMessage” on page 106“Undetermined Problems” on page 120POST detects an error and displayedmessages on screen.“Error Message List” on page 107Other symptoms (i.e. LCD display problemsor others).“Power-On Self-Test (POST) ErrorMessage” on page 106Symptoms cannot be re-created(intermittent problems).Use the customer-reported symptoms andgo to “Power-On Self-Test (POST) ErrorMessage” on page 106“Intermittent Problems” on page 119“Undetermined Problems” on page 120TroubleshootingChapter 4
