Appendix - 63A PPENDIXFAQ and troubleshootingThis section lists frequently asked questions that may arise during theuse of your smartphone, and gives easy answers and solutions tothese questions.Aspect Question SuggestionsAudioWhy is there nosound comingfrom the device?If the headset is plugged into thedevice, the speaker isautomatically shut off. Disconnectthe headset.Check that the device volumesetting is not muted.Check that the volume control isnot at its lowest setting.MultimediafilesWhy can’t I viewmy picture files?You may be trying to view animage that is not supported. SeeMultimedia on page 71.Why can’t I viewmy video files?You may be trying to view a videothat is not supported. SeeMultimedia on page 71.Why can’t I playmy music files?You may be trying to play a file thatis not supported. See Multimediaon page 71.
