18IV Common Problems and SolutionsThe following part is some of the common problems in dealing with the product. Pleasecheck it first before contacting the Customer Service Center.1. Q: The player cannot be started and LCD doesn’t show anything, why?A: Make sure that the battery is fully charged.2. Q: why are the keys not functioning?A: 1) Check if there is a “Hold” sign on LCD.2) If there is a “Hold” sign, please push Hold button down and unlock the keys.3. Q: The player turns off suddenly, why?A: 1) Please check the setup of [Auto Shutdown] under [system] submenu.2) Please check if there is enough battery power.4. Q: Why can’t I play the video files?A: This player only supports ACV video files. If your video formats are not ACV formats,please convert them to the readable formats by the accessory conversion software. (seethe last instruction )5. Q: There is no voice or little voice when playing music or video, why?A: 1) Please check the volume status, and adjust the volume button.2) Make sure the earphone is plugged properly.6. Q: What is LRC lyrics?A: The LRC lyrics are the synchronized lyrics when the music is playing.7. Q: Why cannot the lyrics be shown when the music is playing?A: The LRC file name should be the same with MP3 file’s. Otherwise it cannot search thelyrics for the song.